Spectranet, has conceptualized and commissioned a unique service SpectraRx -Device Repair Centres with Device Doctors. This is in its bid to raise the bar for Customer Service excellence and provide its customers the convenience of getting their devices (Modems, CPEs, Routers) repaired in the immediate vicinity.
The Device Doctors are certified technicians with a professional track record of diagnosing and rectifying faults in Internet Modems, CPEs and Routers. More than 30 Spectranet exclusive shops across Lagos, Abuja, Port Harcourt and Ibadan will now have the services of a Device Doctor responsible for restoring faulty modems within a specified turnaround time.
On this occasion, Ajay Awasthi, CEO Spectranet in a statement said, “SpectraRx is a significant Customer Service initiative, and a first by any Internet service provider, aimed at providing our customers a hassle- free browsing experience. Now on, Spectranet customers don’t have to worry about a faulty MiFi or router as these service centers are strategically located at an arm’s length and are equipped to resolve most of the issues. In a city like Lagos, wherein travelling can be cumbersome. SpectraRx service centers are conveniently located across the length and breadth of the city.
Awasthi further added, “At Spectranet customer service extends much beyond just providing call center services. We keenly listen to our customers for insights and the SpectraRx initiative is borne out of customer feedback. Our firm belief in quickly addressing our customers’ pain points continually drives us to come out with such customer friendly initiatives. I’m sure this initiative will be liked by our customers and will create a new normal in customer service.
Awasthi revealed that the opening of such service centres would be an- ongoing process from now on and will help Spectranet to create a closer bond with its customers, especially during these testing COVID times.
Our target is to make Spectranet your next-door neighbour when you think of Internet Services and repairs of your Modems, Ajay concluded.