Technological advances offer significant opportunities to improve health care but the practice of providing managed care to enrollees goes beyond access to premium health services.
Patients are embracing new technology and increasingly expect their care to be supported by it. For Hygeia HealthCare Management Organisation (HMO), it involves active surveillance of health trends to ensure that our services are not only geared towards access to curation, but also offers information to prevent serious illness. A key part of preventive healthcare is the identification of health trends amongst our enrollees.
To be able to do this, we have built up our own technology stack to digitize the entire process of buying a plan, registering your details and syncing with the providers who give care by telemedicine or in-person at their facilities.
The data obtained from these interactions with providers and in the course of approving access to health services is anonymized, collated and analysed. The analysis often helps us pick up developments and isolate them to clusters such as companies or communities. From this, we can tell if a particular disease is prevalent within a client company’s staff for example, and then provide guidance to the management and employees on how to take better care of their health. Our clients love this because it goes a long way to maintaining the quality of life of their team & also ensure productivity does not decline due to poor health.
“The ability to generate meaningful data and to quickly analyse it for insights is fast becoming the most important competitive edge for businesses and the leading factor responsible for rapid business transformation in today’s world.” This comment from Omoshola Yusuf who heads our Medical & Technology division captures the importance of data and our growing capacity to harness and deploy it for the benefit of our members.
We do this by implementing well planned intervention measures recommended by our in-house experts. This process begins with an in-depth evaluation of the problem. Then our team puts together a plan to nip the trend in the bud. We implement this plan through a variety of channels such as targeted emails and newsletters, health talks, training and health checks depending on the context.
Ubong Nkanta, Head of Customer Experience says, “Data has become a valuable commodity that all organizations must master. Every interaction our members have creates data, which when properly analyzed can reveal insights that not only improve decision accuracy but also enhance customer experience”
According to the HMO, with our members and providers spread across the country, we are in a good position to track health trends all over the country, particularly for non-communicable diseases (NCDs). This data can be useful in formulating health policies locally, and in planning public health measures.
“Due to the high prevalence of non-communicable diseases in the formal sector, HMOs have quality data into the trends and management of these conditions.” It states.
