Four steps to recovering a lost or stolen smartphone — NCC

In a helpful move for Nigerians worried about lost or stolen phones, the Nigerian Communications Commission (NCC) has released a new guideline outlining a four-step plan for recovering a stolen smartphone.

Here’s the NCC’s guide to retrieving lost or stolen phones:

Take Charge

The NCC’s guide stresses the need to act quickly. File a police report immediately and request a copy for reference. Next, contact your mobile network provider (MTN, Airtel, Glo, 9mobile) to block your SIM card. This prevents calls and data usage and protects your bank apps linked to your phone number.

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Proceed to track the device

“If you have “Find My Device” enabled on Android or “Find My iPhone” on iOS, use another device to locate your phone,” said the NCC. “Never meet the thief in person to retrieve it.”

You may also proceed to IMEI Tracking. Your phone’s IMEI (International Mobile Equipment Identity) is a unique identifier. “Provide the police report and IMEI number to your network provider or police station. They might be able to track it on their network (depending on the circumstances of the new user of the stolen phone),” the regulator added.

Secure Your Information

If tracking fails, use “Find My Device” or “Find My iPhone” to remotely wipe your phone. This deletes your data, protecting it from falling into the wrong hands. You may also change passwords for any accounts accessed on your phone (banking, email, and social media).

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Replace Your Phone

Find out if your phone insurance covers theft. Contact your provider to initiate a claim. You may also consider buying a new phone. Look for secure options with good tracking features.

It is extremely important to regularly back up your phone’s data to the cloud or an external drive to minimise data loss. Following these steps and staying vigilant can increase your chances of recovering your lost or stolen phone or minimising the damage.