BusinessDay
NigeriaDecides2023

GNI commits to prompt service delivery

Foremost underwriter, Great Nigeria Insurance plc (GNI), is a major player in the nation’s insurance industry, focusing primarily on prompt quality delivery of services in order to ensure total customer delight.

GNI is no doubt a formidable force to reckon with in the Nigerian Insurance landscape with a network of branch offices spread across the country, and buoyed by cutting-edge technology in delivering seamless and convenient insurance service to all teeming customers in the country and beyond.

Established in 1960, GNI, a composite insurer offering life and general businesses, has supported people and businesses to weather the storms for more than six decades in areas of underwriting, financial advisory and real estate investments.

It has exclusively mastered the business terrain and developed skills that give it an edge in service delivery and total customer delight.

The company has continuously arranged very adequate reassurance treaties with a consortium of reputable reassurance companies both locally and internationally, providing it with the required capacity to underwrite risks placed with us.

GNI continuously strive to be amongst the top players in the insurance industry, with a strong board of directors that made up of reputable individuals that have distinguished themselves in their respective fields of endeavour.

With corporate head office located on 8 Omo-Osagie Street, off Awolowo Road, Ikoyi, Lagos, GNI has the vision to be the Insurance Company of choice for keeping promises to stakeholders.

Its shared values are defined by professionalism, as it strive to uphold the basic principles and ethics of insurance business in her service delivery.

On empathy, it strives to ensure that her customers do not feel neglected by responding swiftly, with passion and interest of customers at heart. Other shared values that define the companies include team spirit, innovation, and precision.

The company has invested in the best of people and technology, improving on processes, growing its market share and thereby expanding its balance sheet size.

We place premium on our people’s involvement and teamwork, which remain the source of our strength; We are continuously reviewing our products and services in order to serve our customers better, and we are committed to perfection, integrity and excellence.

To consistently live its business philosophy that is encapsulated in her core values, the company over time has assembled a vibrant and purposeful management team made up of highly experienced and result-oriented professionals who are fully poised and determined to contribute meaningfully towards the upliftment of insurance practice in the country.

Cecilia Osipitan, managing director/CEO, says the company has recorded significant improvement in its operations and financial performance as a result of her unflinching commitment towards exceptional service delivery.

Osipitan states that the firm is on the trajectory of achieving and even surpassing its target for the financial year, adding that its focus on delighting its customers remains at the fore front of all its business activities and interventions.

According to her, there is no comprise to exceptional service delivery in Great Nigeria Insurance Plc because the major focus of the company is to ensure that her esteemed customers get to enjoy top notch services at every touch point of the brand.

Despite the challenging business and economic environment that emerged from the slow pace of activities following the global lockdown occasioned by the coronavirus pandemic, the organisation is optimistic of actualising its enterprise goals, she states.

“We remain committed to prudent growth of our business, responsible risk appetite, quality of our balance sheet and the overall wellbeing of our organization; our commitment to uphold our vision and mission has made the company one of the country’s most relevant and responsive insurance companies in the country,” according to her.

Read also: Achieving UN SDG 3 through the National Health Insurance Authority Act, 2022

She further mentions that, customer satisfaction remains the guiding strategy for business continuity, as Great Nigeria Insurance plc is poised to ensure the delivery of exceptional quality service to all its valued customers.

While expressing optimism that the insurance industry and the broader economy will continue to recover and rebound from the negative impact of the global pandemic strongly into 2022, Osipitan assures all stakeholders of the company’s pledge to maintain professionalism and continue to ensure strict compliance with the rules and regulations guiding its business operations.

Profile of the MD/CEO:

Osipitan is a seasoned underwriter, marketer and an administrator with proven management capacities, vast academic background and profound experience. She is also a renowned and respected insurance professional with over 20 years of cognate experience in the sector.

She graduated from the University of Ibadan with a Bachelor of Science Degree in Medical Sciences and Physiotherapy with a Second Class Upper Division. She also holds a Master Degree in Public Administration from University of Lagos. She also has a Bachelor of Law Degree from the same University.

She is an Associate member of both the Chartered Insurance Institute of London and Nigeria, respectively. She is also a member of Professional Insurance Ladies Association (PILA), a member of the governing council of NIA and Risk & Insurance Management Society of Nigeria (RIMSON), and an alumnus of Thames Valley University, London (School of Management Studies) and Lagos Business School (CEP 16).

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