• Thursday, May 30, 2024
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MultiChoice strengthens customer care services in Nigeria


MultiChoice, provider of premium pay-TV content on DStv and GOtv platforms, has stepped up its consumer engagement drive in Nigeria with its DStv open house initiative. In furtherance of the company’s commitment to enriching lives, the DStv open house will provide consumers with instant access to a range of services, including customer care, subscription payment, self-help channels, technical support and much more.

The activation is scheduled to hold in residential estates across selected areas in Lagos State between September 27 and November 1, 2014. Speaking at the first leg of the initiative at Victoria Garden City in Ajah, Caroline Oghuma, public relations manager, DStv, reiterated the company’s commitment to deepening its engagement with its subscribers and providing them with platforms to access sound and convenient sales and service infrastructure.

“Given the overwhelming support that we have received from our customers, we have decided to bring our services to their doorsteps. This initiative amplifies our customer-centric approach to business. With us, the customer comes first. Our customers in Ikeja, Egbeda, Ikoyi, Festac Town, Mafoluku and many more can look forward to the road show in their neighbourhoods in the weeks ahead,” she said. In addition to providing immediate resolution to customer queries, the DStv open house entails an experience centre where visitors can enjoy the exceptional viewing experience of the Explora decoder. The road show also features a children’s play area as well as a self-service centre where customers can resolve technical issues including clearing error messages on their decoders and retrieving information on payment due dates.

The open house will serve as a feedback mechanism by addressing firsthand whatever issues subscribers have regarding the company’s services, besides the accompanying bonding opportunity that it provides. Visitors will also be able to access information on how to make the best use of the DStv Explora by utilising accessories, content and service offerings that are available on the platform. Oghuma described the initiative as an avenue for DStv to provide its customers with end-to-end solutions, from product purchase to delivering on their service expectations.

“Since our customers are our first and foremost interest, we are always looking for the best ways to serve them wherever they are. With that in mind, we have inaugurated our first-of-its-kind open house, demonstrating our commitment to bringing our services to the doorstep of our subscribers and also ensuring customer satisfaction. We look forward to implementing more initiatives of this kind in the future,” she said.

Ben Uzor