CrusaderSterling Pensions (CPL), a player in Nigeria’s pension fund administration industry, has reiterated its commitment to improve management practices.
Rotimi Adebiyi, managing director of CrusaderSterling Pensions, represented by Anthony Oghenerhaye, head of marketing said the company has put up various measures to drive customer satisfaction as a major priority during the Insurance and Pension Editors of Nigeria (IPEN) roundtable held in Lagos.
The event, centered on the theme ‘Customer Satisfaction: Key to Insurance and Pension Sector’, brought together industry experts to discuss strategies for enhancing customer experiences in these crucial sectors.
“CrusaderSterling Pensions prioritises customer enlightenment and seamless operations to ensure our clients are well-informed and can access our services effortlessly from the comfort of their homes,” he said.
“By focusing on customer understanding and delivering a seamless experience, we aim to exceed expectations and set new standards for customer satisfaction in the pension industry.”
Rotimi highlighting the significance of the event for the sustainability of the industry, commended the National Pension Commission (PenCom) for its involvement in overseeing industry operations and emphasised the need to bridge the knowledge gap within the industry.
The event served as a platform for industry leaders to discuss the current situation of customer satisfaction in the insurance and pension sector, improvement strategies, and the alignment of customer perceptions with industry realities.
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CrusaderSterling Pensions is Nigeria’s leading Pension Fund Administrator (PFA), incorporated on October 12, 2004.
The company is committed to providing quality pension services to its customers and helping them achieve their retirement goals.
It offers a variety of retirement savings products and services, including retirement savings accounts, micro pension plans, voluntary contributions, retirement planning, and advisory services.
The company is also committed to responsible investing and has a strong track record of generating superior returns for its customers.
CrusaderSterling Pensions is a member of the Association of Pension Fund Operators of Nigeria and is regulated by the National Pension Commission.
