Latest report released by Bureau of Public Service Reforms (BPSR) puts the Nigerian Communications Commission (NCC) in high regard as it commended the regulatory body for its very strong business organisational structure, policies and practices that facilitate effective and efficient service.
The report, along with a plaque, was presented to Umar Garba Dambatta, executive vice chairman of NCC, in Abuja yesterday, by Joe Abah, director general of BPSR.
Abah said the high rating for institutional work processes in the country given to NCC was arrived at after evaluating accountabilities and responsibilities for set Standardised Operating Procedure (SOP) manuals of the Commission’s 19 departments.
“Accurate measurement of responsibilities and performance assigned to staff were the parameters for the evaluation of the Commission,” he said.
In terms of governance, the Bureau said in its report that “NCC’s strategic objectives are prioritised for potential impact using standardised principles including the balanced score card and that NCC’s understanding of stakeholders needs and contributions are quite robust.”
The Bureau also commended the establishment of NCC central store at Mbora, Abuja, where all procurement records are archived electronically from loss.
A statement signed by Tony Ojobo, director, public affairs, NCC, said the report was published after 15 months of evaluation, during which period, the BPSR team had a meeting with the human capital department team of NCC.
“Based on the approval of the executive vice chairman, the evaluation of the work processes took place, after which top management, senior and junior management staff were nominated to assess the work processes of the Commission under nine main areas covering 117 questions supervised by officials of BPSR.”
After the BPSR presentation, Danbatta, who is also an academia that is conversant with empirical analysis and criticisms, welcomed the Bureau’s report.
According to Danbatta, this conclusion by BPSR has further justified NCC’s position as a foremost regulator in Africa, whose robust regulatory activities are based on international best practices.
On the grey areas of quality of service, he said the Commission would leave no stone unturned to ensure that quality of service improved.
The Commission confirmed that Key Performance Indicators (KPIs) that define quality of service have been put in place for Mobile Network Operators (MNOs) assessment and result of the assessment in the first quarter of 2017 has shown improvement in quality of service.
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