• Saturday, May 25, 2024
businessday logo


Enhancing trust and service quality in medical laboratories through ISO 15189 accreditation

Enhancing trust and service quality in medical laboratories through ISO 15189  accreditation

Trust and quality are paramount in the realm of healthcare. Patients rely on medical laboratories for accurate and reliable test results, as the foundation of diagnosis and treatment. ISO 15189 accreditation stands as a beacon, guiding laboratories towards the establishment of a stringent quality management system.

ISO 15189 is an international standard that is specific for medical laboratories. It outlines the requirements for quality and competence that laboratories need to meet to ensure accurate and reliable testing, calibration, and sampling processes. Accreditation against this standard indicates that a laboratory has established and is operating a quality management system and adheres to stringent requirements of the standard.

This release highlights the multifaceted benefits of ISO 15189 accreditation in enhancing patient trust and service quality within medical laboratories.

Let us highlight the benefits of ISO 15189 accreditation to the provision of medical laboratory services

Consider a scenario where a patient, Mr. Adeolu, seeks diagnostic services at SYNLAB Nigeria. Initially hesitant about the accuracy of test results, Mr. Adeolu’s concerns are assuaged upon learning from his referral doctor that SYNLAB Nigeria does not compromise on quality because of its ISO 15189 accreditation. The knowledge of this accreditation instills confidence in Mr. Adeolu, reinforcing the reliability and credibility of the laboratory’s services. With trust established, Mr. Adeolu proceeds with the tests, confident in SYNLAB Nigeria’s commitment to excellence.

1. ISO 15189 accreditation requires medical laboratories to adhere to a comprehensive framework for implementing quality management systems in order to ensure consistent and reliable test results. Such a guide enables organizations to access best practices and consistently implement them.

2. Adhering to ISO standards requirements enhances patient safety by minimizing errors and ensuring accurate diagnostic outcomes. Mr. Adeolu’s confidence in accepting to tun tests at SYNLAB Nigeria because of its ISO accreditation hinges on his belief that he would get accurate results.

3. ISO accreditation elevates the global recognition of medical laboratories, facilitating collaborations and partnerships with healthcare institutions worldwide. Customers of an ISO certified laboratory can be confident that the result they receive from their laboratory will be acceptable across the globe.

4. Accreditation under ISO 15189 indicates that the laboratory is meeting regulatory obligations, promoting ethical practices and is a legally responsible organization.

5. Emphasizing staff competence and training, ISO accreditation affirms that laboratory personnel possess the necessary skills to maintain high-quality standards in laboratory operations. ISO accredited laboratories pay attention to staff training, recognizing that maintaining high quality requires having highly competent team.

6. ISO standard requirements incorporate risk management principles, enabling laboratories to identify and mitigate potential risks effectively, thus ensuring patient safety. It fosters a culture of continuous improvement within medical laboratories, driving innovation and excellence in service delivery.

7. ISO accreditation distinguishes laboratories as leaders in quality healthcare delivery, providing a competitive advantage and attracting patients and healthcare providers seeking reliable diagnostic services.


ISO 15189 accreditation serves as a symbol for excellence in medical laboratories, enhancing patient trust and assuring service quality. SYNLAB Nigeria’s embrace of this international standard and compliance with its requirements solidifies its position as a trusted partner in healthcare delivery. As the healthcare landscape evolves, ISO accreditation will remain indispensable tool, driving innovation, patient-centered care, and unwavering confidence in medical laboratories worldwide.


∙ SYNLAB Nigeria is a member of the SYNLAB group, with presence in 35 countries in four continents. The organization has over 30 active locations across Nigeria and has been ISO 15189 certified since 2006.

∙ SYNLAB Group is the leader in medical diagnostic services and specialty testing in Europe. The Group offers a full range of innovative and reliable medical diagnostics to patients, practicing doctors, hospitals and clinics, governments and corporates.

∙ Providing the leading level of service within the industry, SYNLAB is the partner of choice for routine and specialty diagnostics in human and veterinary medicine. The Group continuously innovates medical diagnostic services for the benefit of patients and customers.

∙ SYNLAB holds leading positions in most markets, regularly reinforcing the strength of its network through a proven acquisition strategy.

∙ More information can be found on www.synlab.com, www.synlab.com.ng