• Friday, April 12, 2024
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Why utilizing the secured patient portal is crucial for accessing test results

Why utilizing the secured patient portal is crucial for accessing test results

In today’s digital age, the convenience of accessing information via email is undeniable. Yet, when it comes to sensitive health data like test results, the security implications of emailing such information cannot be overstated. The ubiquitous device access in this era, significantly increases the risk of inadvertent exposure. This article explores the potential risks associated with emailing test results and advocates for the use of secure patient portals as a safer alternative.

Case Scenario: Access to E-mail on Shared family devices

Sarah, wrestling with the news of an unplanned pregnancy, had decided to confide in her mother when the time was right. However, the delicate balance of trust was disrupted when the mother, Anne, curious about an email notification on the shared family computer, opened a document containing Sarah’s test result.

The consequences of this unintended intrusion were felt immediately. Instead of the empathetic and supportive conversation that Sarah had hoped for, Anne’s discovery led to a confrontational exchange fueled by emotions of betrayal and disappointment.

This situation draws attention to the inherent risks associated with delivering sensitive test results via email. In an age where digital communication is commonplace, the convenience of email often comes at the cost of privacy, as demonstrated in the story of Anne and Sarah.

The email, a seemingly innocent means of communication, became a channel for unintended consequences. It allowed Anne access to information that Sarah had not yet shared, and the resulting breach of trust altered the trajectory of their relationship.

Consider the following Risks of Emailing Test Results:

1. Unintentional Access:

With shared devices or easily accessible email accounts, there’s a heightened risk of unintended parties stumbling upon confidential test results. This unintentional access compromises patient privacy and raises ethical and legal concerns. Anne’s inadvertent access to Sarah’s test results highlights the potential for unintended recipients to view confidential information. In the healthcare space, where privacy is paramount, this poses a significant risk to patient confidentiality.

2. Lack of Encryption

Emails, even those containing sensitive health information, are often transmitted without end-to-end encryption. This lack of encryption exposes the data to potential interception, especially when accessed on public networks, further jeopardizing the confidentiality of the test results.

3. Limited Control

When an email is delivered, control over who can access the information diminishes. In Anne and Sarah’s case, the lack of control over who could view the results led to a breach of Sarah’s privacy and a breakdown in trust.

4. Indiscriminate Sharing

Once someone accesses a digital document, the person can easily share it in one click to anyone else. The document alone can be transferred to other platforms and shared or the whole mail can easily be shared. Imagine that Anne, shared Sarah’s result to her father and siblings immediately she saw it.

Our Secured Patient Portal Is A Safer Alternative

A. Restricted Access

The Patient portal offers a more controlled environment for accessing test results. With individualized login credentials, the risk of unauthorized access is significantly reduced. This ensures that only the intended recipient, the patient, can view their confidential health information.

B. Enhanced Encryption

Unlike standard email communication, the patient portal employs robust encryption measures. This added layer of security safeguards the transmission and storage of test results, protecting them from interception by malicious entities.

C. User-Friendly Interface and easy access

The portal has a user-friendly interface. It is easily accessible and intuitive. Patients can easily register on our website. www.synlab.com.ng. They can also contact our customer support on [email protected], WhatsApp 08104607653 or walk into any of our 32 physical locations across the country to register


While the convenience of email is unquestionable, the risks associated with transmitting sensitive health information, such as test results, cannot be ignored. In an era where individuals access their email on various devices, the potential for unintended exposure is a critical concern. By embracing the secured patient portal, patients can avoid these risks, ensuring that they access their test results in a secure and confidential manner. Beyond safeguarding sensitive information SYNLAB also seeks to foster a culture of privacy and security in healthcare interactions through the adoption of the patient portal.


∙ SYNLAB Nigeria is a member of the SYNLAB group, with presence in 35 countries in four continents. The organization has over 30 active locations across Nigeria and has been ISO 15189 certified since 2006.

∙ SYNLAB Group is the leader in medical diagnostic services and specialty testing in Europe. The Group offers a full range of innovative and reliable medical diagnostics to patients, practicing doctors, hospitals and clinics, governments and corporates.

∙ Providing the leading level of service within the industry, SYNLAB is the partner of choice for routine and specialty diagnostics in human and veterinary medicine. The Group continuously innovates medical diagnostic services for the benefit of patients and customers.

∙ SYNLAB holds leading positions in most markets, regularly reinforcing the strength of its network through a proven acquisition strategy.

∙ More information can be found on www.synlab.com, www.synlab.com.ng