Barely one week after the unveiling of the new generation Corolla to the motoring public, Toyota Nigeria Limited recently commissioned its ultra-modern facility body and paint modern facility in Oregun, Ikeja, Lagos, with an investment profile valued at $3million dollars.
Globally, some of the world’s top automaker’s depends on their after sales service offering to boost profitability and business sustenance in after sales activities in contrast to new vehicles and this is exactly the same line of thinking that the management of Toyota Nigeria Limited is following with the official media presentation of the well equipped body and paint shop.
As a prelude to the presentation of the general services offered the company, Chandrasheker Krisnadas Thampy, managing director of Toyota Nigeria Limited, explained that the facility is coming at a time when car buyers are becoming more discerning about the need to keep their vehicles in proper shape at all times.
He noted that, TNL expects all the local Toyota dealers to make use of the facilities offered by the facility to enhance and improve their sales volume so that at the end of the day, customers of the brand will be the ultimate beneficiary.
Presenting details of the facility to the motoring journalists, Nishant Sasidharan, manager in charge of training, B&P (body & shop) & workshop revealed that why training is important is due to the lack of basic and standard knowledge in body and paint work process. This, he pointed out, necessitates the new innovation in B&P skill knowledge in Nigeria.
He remarked that TNL has come to address the fill the lacuna created by the lack of modern work, process and methodology required to boost its B&P after sales activity. Among other things, Sasidharan said that the new thinking would not have come without some challenges.
He stated that as part of the challenges, the newly introduced automotive policy by the federal government has made it necessary for TNL to change its mind set from new vehicle sales profit areas to after sales profit driven consideration.
Some of the challenges according to him are the mind set of B&P technical staff towards change in methodology, maximum dealer staff to be trained within a short period of time and wrong product knowledge which tend to lead towards customer dissatisfaction and business lose.
Reflecting on why the training is important, the training manager pointed out that, the lack of basic and standard knowledge in B&P work process necessitate the new innovation in B&P skill knowledge in Nigeria. This he regretted lacks modern work, process and methodology required to boost dealer after sales activity.