Samsung postpones Galaxy Note 7 launch in Nigeria, begins replacement process

Following a worldwide recall of Galaxy Note 7 handsets over isolated battery cells problems that could cause explosion, Samsung Electronics West Africa (SEWA) has announced the postponement of the launch of the handsets in Nigeria.
It will be recalled that the tech giant, had on September 2, 2016, began the global replacement program as soon as customers began to report injuries caused by the rare battery cell. The problem was believed to affect 0.1 percent of the 2.5 million phones sold worldwide since August.
In a statement sent to BusinessDay, Samsung said, “Since customers’ safety is our top priority, all Galaxy Note 7 purchased are eligible for replacement despite the original place of purchase.”
The company further noted that although the Galaxy Note 7 handsets were yet to be released in Nigeria, people who are already using it in the country could visit the nearest Samsung Authorized Service Centre for immediate assistance about replacement program.
“We acknowledge the inconvenience this may have caused in the market, but this is to ensure that Samsung continues to deliver the highest quality products to Samsung customers. Samsung is completely committed to fixing this problem and ensuring the highest level of safety and satisfaction for its customers,” the statement from Samsung read.

FRANK ELEANYA