MTN Nigeria to compensate subscribers on NCC’s recent service quality standards

MTN Nigeria has announced plans to compensate subscribers affected by poor network quality, following a directive from the Nigerian Communications Commission (NCC) aimed at enforcing stricter service quality standards across the telecommunication sector.

The telecom giant said customers impacted by network disruptions recorded between November 2025 and January 2026 would receive compensation in line with the NCC’s regulatory framework.

The move comes as regulators intensify pressure on mobile network operators to improve service delivery amid growing consumer complaints over dropped calls, poor data connectivity, and network outages.

MTN Nigeria described the directive as a customer-focused intervention that reinforces accountability within the telecom industry. “At MTN Nigeria, our customers are the lifeblood of our business,” the company said, adding that every subscriber deserves a reliable and high-quality network experience.

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Under the NCC’s compensation framework, affected users are expected to receive airtime or related compensation automatically, without filing complaints or visiting customer service centres.

The framework applies to subscribers in locations where operators failed to meet the commission’s quality-of-service benchmarks.

MTN also pledged to improve network infrastructure upgrades to improve service reliability and meet the rising demand for voice and data services in Nigeria. The firm said it would increase investment in infrastructure, strengthen collaboration with tower providers, and deploy additional measures to reduce service disruptions.

The NCC’s latest enforcement action marks one of the strongest consumer protection measures introduced in Nigeria’s telecom industry in recent years, which signals a shift toward direct compensation for users affected by poor service delivery.