• Monday, April 22, 2024
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BusinessDay

CES brings advanced data analytics to enhance customer experience delivery in Nigeria

How can businesses increase customer engagement?

Customer Experience Solutions (CES) is introducing a new cutting-edge customer service satisfaction enhancement solution, using advanced data analytics, to help businesses optimise success in Nigeria. This is coming at a time that today’s business environment is getting more competitive, and prioritizing customer experience is no longer a luxury but a necessity. Businesses that excel at customer satisfaction outperform their competitors and achieve sustainable growth.

CES goes beyond traditional service providers, transforming into a strategic partner dedicated to driving exceptional customer satisfaction. Through a commitment to innovation, customer-centricity, and cutting-edge analytics, CES stands at the forefront of business transformation.

Their comprehensive Customer Experience Analysis System revolutionizes customer service processes. This system seamlessly collects and consolidates customer feedback from diverse channels like emails, social media, and interactions, providing businesses with high-quality, actionable insights.

“CES leverages advanced natural language processing techniques to categorize customer feedback into positive, neutral, or negative sentiments,” explains Mr. Ayo Kalejaiye, Managing Director of CES. “This granular understanding empowers businesses to identify and address emerging issues proactively, demonstrating a commitment to customer-centricity.”

By gaining a holistic view of customer sentiment, CES empowers businesses to make targeted improvements in areas that truly matter to their customers. This not only enhances the customer experience but also fosters brand loyalty and trust.

CES’s capabilities extend beyond traditional analytics. They leverage the power of artificial intelligence (AI) to bring unmatched analytical capabilities to businesses. Predictive analytics allow businesses to anticipate customer needs and behaviours, enabling proactive decision-making and personalized customer experiences. Additionally, machine learning algorithms continuously evolve alongside businesses, ensuring dynamic and responsive solutions.

The official launch of CES in Nigeria takes place on March 30, 2024, at the Radisson Blu Hotel in Victoria Island, Lagos. “By harnessing the power of data, businesses gain valuable insights to tailor their offerings and exceed customer expectations,” emphasizes Mr. Wale Olabiyi, Marketing Consultant for CES at Xstrata Consulting. “CES is leading the charge in this field, offering innovative solutions that empower businesses to create lasting customer satisfaction. We invite prospective clients to witness live product demonstrations at the launch event.”

About Customer Experience Solutions (CES)

CES is a data-driven customer experience solutions provider dedicated to empowering businesses in Nigeria to achieve unparalleled customer satisfaction. Their comprehensive suite of solutions leverages advanced analytics and AI to help businesses gain deeper customer understanding, identify emerging issues, and make proactive improvements, ultimately fostering loyalty and growth.