• Thursday, February 29, 2024
businessday logo

BusinessDay

AI chatbots is transforming customer service and meeting increased customer expectation

20230508_080255_0000

Conversational AI chatbots enable customers to communicate with computer applications in the same manner they would with humans, but faster and at any time.

As customer expectations rise continually, navigating the world of customer support can be challenging. Human error, slow response times and inefficiency are pain points that are bound to arise as human Customer Support Representatives attempt to support users. In doing this, frustrated customers, declining satisfaction and ultimately, a loss of revenue for the business abound.

In our times, customer support is being transformed through conversational AI technology. Techmarket, a Digital Solution Company specializing in CRM, Contact Centre, AI Conversational Chatbots and Collaborative Solutions for Corporate Customers uses its innovative AI Conversational Chatbots solution to bring personalized and efficient customer support experience into the 21st century.

Techmarket’s Founder, Femi Ogunibe says, ‘I recall a time when customers had to wait on hold for long periods just to receive a response to their inquiries. But now, the game has changed. With the advent of chatbots, we can deliver a seamless and efficient customer support experience, no matter the volume of customer requests. Our chatbot solution can handle numerous customer inquiries and respond to routine questions with accuracy and speed.’

Techmarket’s AI conversational chatbot solution offers a revolutionary approach to customer support, providing quick and efficient assistance 24/7 with minimal human intervention. This innovative and cost cutting solution automates routine tasks and supplies accurate and consistent information, helping businesses reduce human error, speed up response times, and improve customer satisfaction. These highlight the importance of AI conversational chatbots in delivering an efficient and effective customer support experience and their substantial impact on a business’s bottom line.

Recent studies reveal a significant increase in businesses adopting AI conversational chatbots to enhance their customer support processes. In fact, it is estimated that by 2023, over 800 million people worldwide will be using chatbots for various tasks. This makes it a critical tool for businesses looking to stay ahead in a competitive market.

What sets Techmarket apart is the level of customization and flexibility we offer with our chatbot solution. We understand that each business has unique needs and requirements, and our solution can be tailored to meet those demands. That’s why we take a personalized approach to each project, collaborating closely with our clients to develop a custom AI chatbot workflow based on their existing knowledge base and frequently asked questions. This process ensures that the chatbot can handle the most common customer inquiries.

An instance was our work with a financial services company. We helped streamline their customer support process by integrating it into their existing systems and processes. The results were remarkable: improved customer satisfaction and retention rates, reduced response times, and less need for manual support, freeing up support representatives to focus on more complex tasks.

In today’s fast-paced world, customers require swift and efficient support. That’s where our solution comes into play, streamlining customer support processes to improve customer satisfaction, increase efficiency, and lower costs. Our chatbot solution is available 24/7, offering customers assistance round-the-clock.

At Techmarket, our goal is to make customer support as efficient and streamlined as possible. By utilizing AI conversational chatbots, we assist our clients in providing exceptional customer experiences while reducing the burden on their support teams. Whether it’s answering basic questions, directing customers to the right resources, or even tackling complex customer requests, our AI chatbot solution is always ready to step up.

Once the workflow is complete, we install it across all of the client’s chat channels, including web chat, WhatsApp, Facebook Messenger, and other engagement touchpoints. This consistency allows customers to enjoy a seamless experience no matter where they reach out for support. With the implementation of this technology, businesses can now manage a large volume of customer inquiries with ease, freeing