VDT Communications Limited has announced that it has fulfilled all the requirements and has been awarded the International Standard Organisation (ISO)20000-1:2011 certification.
It is the first telecom company in West Africa to earn the Certification. “We embarked on the quest for the ISO 20000 certification owing its specialized nature for IT service industry. It is also a natural follow onto entrenching to the benefits of our ISO 9000-1:2008 quality management systems Certification,” the company said.
With the ISO 20000 certification, all VDT customers are in for a world-class customer service experience.
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In a statement signed by David Ese, marketing communications manager, the main focus of ISO 9000:2008 certification was to create premium Quality Management system for VDT. ISO 20000-1:2011 certification focuses primarily on fine-tuning the IT management capability of VDT. Key among these processes include service delivery, control, complaints resolution and relationship management.
However, both ISO 9001:2008 and ISO 20000-1:2011 certifications are strongly relevant to the business of VDT and both are ultimately aimed at providing top-notch service quality experience and satisfaction to VDT customers that can favorably compete globally.
ISO 20000 is the prime international standard for Information Technology Service Management and is fully compatible and supportive of the ITIL (IT Infrastructure Library) framework. It promotes full integration of IT services with business strategies while providing a formal framework for service management.
ISO 20000-1:2011 Certification will enable VDT to adopt an integrated process approach to effectively deliver services to meet business and customer requirements. This will ensure that VDT functions at its optimum level as it effectively identifies and manages several inter-related activities.
Thus, provision of well-coordinated and integrated service management processes will ensure that VDT maintains ongoing-control, greater efficiency and opportunities for continual improvement.
Other benefits of the certification to VDT include: reduction in incidents and improved incident management, improved corporate image and credibility of VDT, adoption of an integrated process to the delivery of IT services, reduction in response times and interruptions to IT service, improved management of cost and increased profit, inculcating a culture of continuous improvement into VDT operations, greater understanding of roles and business objectives, ensures consistent premium delivery of services.
All these give VDT a competitive edge and most especially increased customers’ satisfaction and loyalty.
HOPE MOSES-ASHIKE
