The travel and hospitality industry in Nigeria has been a very big source of income for the Nigerian economy, fueled by a strong economy, rising global consumer purchasing power, and technology.
This growth has not been limited to traditional travel and hospitality plays, as digital innovation has created entirely new travel segments and competitors, such as new accommodation models, ride-sharing, reservation apps, hotel, and airline apps, and other new entrants.
These newcomers and the traditional industry players have shared the benefit of strong global growth to redefine the travel and hospitality landscape.
More important are the hotels.
The hotel chain development pipeline Africa report, according to the W Hospitality Group says “West Africa has the main pipeline activity with 20,624 rooms (46 per cent of the regional total), followed by East Africa with 29 per cent.
The six sub-Saharan African countries in the top 10 account for 54 percent of the region”.
Nigeria is seeing a surge in hotel investment. According to the W Hospitality Group report titled Hotel Chain Development Pipeline Africa, it has been ranked second-highest in Africa.
The hotel industry in Africa is growing rapidly, and several factors, including increasing tourism, rising incomes, investment in infrastructure, and an attractive investment climate, are driving this.
Stakeholders have said amid the growth of hotels in Nigeria is the need for quality, attention to detail and delivering luxury to clients.
One of the few hotels redefining hospitality in Nigeria is the Lagos Continental, a 5-star luxury hotel located in the heart of Victoria Island, Lagos, Nigeria, which has long been a beacon of luxury and hospitality in the West African region.
With a commitment to excellence, dedication to customer service, cutting-edge use of technology, and pursuit of innovation, Lagos Continental have positioned itself as a trailblazer in the hospitality industry.
“As we reflect on our past achievements and performance, it becomes clear why Lagos Continental is not just a hotel but a symbol of sophistication and success,” the hotel stated.
Read also: Lagos Continental Hotel: Taking the lead as luxury business hotel, world chefs champion
Growth and expansion:
Lagos Continental has witnessed remarkable growth over the years. It currently stands as the tallest hotel in West Africa, with 23 floors featuring 358 rooms and suites, offering guests breathtaking views of the Atlantic Ocean, Lagos Creek, and the city. Its prime location, within the heart of Lagos’s central business district, makes it the preferred choice for both business and leisure travellers.
“We are strategically situated just 28.9 kilometres from Murtala Muhammed International Airport, ensuring convenient access for our global clientele. Moreover, our proximity to embassies, museums, leisure centres, shopping malls, and local markets allows our guests to explore and experience the vibrant culture of Lagos with ease,” the hotel management states.
State-of-the-Art Facilities:
Lagos Continental boasts a range of world-class facilities that set new industry standards. The centrepiece is our 1,400 square-meter Grand African Ballroom, perfect for hosting grand events and conferences.
In addition to the ballroom, we offer six smaller meeting and breakout rooms, equipped with the latest technology to ensure productive and successful gatherings/meetings.
Its fifth-floor recreation centre houses an infinity pool, beauty spa, hair salon, and health & fitness centre called Continental Fitness, all dedicated to rejuvenating our guests. The 24/7 operating gym is a testament to our commitment to providing guests with top-tier amenities, no matter the hour.
For food enthusiasts, Lagos Continental offers six food and beverage outlets, each specializing in Nigerian, Continental, and Asian Cuisine. Our Chinese culinary offerings, led by Chef Chua Kong Ngiap at Soho Restaurant, ensure an exquisite dining experience that caters to a wide range of tastes and preferences.
Innovation and Technology:
In the digital age, Lagos Continental is keeping pace with technology. It recognises that technology is essential in providing guests with seamless and convenient experiences.
High-speed internet access, smart room controls, and digital check-in are just a few examples of its tech-savvy approach to hospitality.
“We are continuously innovating and investing in cutting-edge technologies to enhance the guest experience. From contactless check-in to mobile room keys, we are dedicated to providing a modern, hassle-free stay for our discerning clientele,” the hotel stated.
Read also: Lagos Continental Hotel rises again
Sustainability and responsibility:
Lagos Continental takes its commitment to sustainability seriously. It understands the importance of protecting the environment and the local community. From energy-efficient lighting to waste reduction and recycling programs, we strive to minimize our environmental footprint.
Furthermore, it is actively engaged in corporate social responsibility initiatives, contributing to the betterment of the community in which we operate. Lagos Continental believes in giving back and making a positive impact on society.
Awards and Achievements:
Lagos Continental’s journey to success has been punctuated by numerous accolades, with its recent victories at the Hotel Managers Awards and World Chefs Championship 2023 Award.
At the 2023 Hotel Managers Awards, Lagos Continental was recognized as the “Best Luxury Business Hotel in Nigeria.” The hotel stood out among the best hotels worldwide by offering exceptional services, a luxurious ambience, state-of-the-art conference facilities, and high-speed internet access, catering to the needs of modern business travellers. This recognition reinforces its position as a paragon of luxury and service in the Nigerian hospitality landscape.
Notably, Chef Chua Kong Ngiap, the culinary genius behind Soho Restaurant, our signature Chinese restaurant, was awarded the prestigious “World Chefs Championship 2023 Award.” This distinction, widely regarded as the highest honour in the culinary world, is a testament to Chef Chua Kong Ngiap’s dedication, exceptional culinary skills, and his passion for Chinese cuisine. His achievement mirrors our commitment to culinary excellence and innovation.
Customer Service:
At the heart of its success is its unwavering commitment to delivering unparalleled customer service. Its staff are trained to ensure that every guest’s stay is memorable and enjoyable. It believes in going the extra mile to exceed expectations, which has resulted in a loyal and satisfied customer base.
Our 24/7 concierge service, multilingual staff, and personalized attention to each guest’s needs are some of the ways the hotel ensures the highest level of customer satisfaction.
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