Enhancing costumers’ digital experience via mobile banking app

As part of efforts to boost convenience and ease of banking as well as enhance customers’ digital banking experience inline with its commitment to offer value-added products and services that suit the lifestyles of its customers, Nigeria’s most valuable bank brand, First Bank of Nigeria Limited, has unveiled a set of enhanced features in its integrated lifestyle mobile banking app, FirstMobile. The mobile banking app which is secure and easy to use, allows customers to carry out banking transactions on the go from their mobile phones.

FirstBank customers can now conveniently carry out transactions without the use of token to a maximum daily limit of N150,000.00 on the enhanced app using a user-defined transaction pinwhich is an extra security feature.Customers can alsoperform the following actions on the enhanced app: Change Transaction PIN, Reset Transaction PIN, Synchronize token, and change their log in pin – mPIN. The new feature also allows Users share their experience on the app with friends and family via Facebook and Twitter using theShare this appmenu.

With the smartphone app, customers can enjoy real-time mobile banking services such as domestic funds transfer from self-owned accounts to other FirstBank accounts and other bank accounts; as well as make quick airtime purchase for self and others on all mobile networks; bills payments; cheque services including confirm cheque and stop cheque, flight booking; and quick accountservices such as account balance inquiry, statement view and much more.

According to the Head, Digital Banking at FirstBank, Folasade Femi-Lawal, theBank will continue to leverage evolving technologies in bringingsecure, fast and convenient financial services closer to Nigerians, in line with the bank’s digital banking strategy.

Today, we are delighted that we have been able to deliver an app that supports the consumer lifestyle by providing users with an instant suite of financial options on their mobile devices in a convenient and highly secure environment. By enabling people to use their mobile phones as a tool for carrying out financial transactions and accessing lifestyle content, FirstBank is delivering long-term benefits for both our customers and the Nigerian economy as we continue to put our customers first,” she further explained.

Toset up this app on a smartphone, customers with android phones should visit Google Play store to download and install the FirstMobile app. Once installed, customers are required to open the app, tap the REGISTER button and use their FirstBank issued Naira MasterCard or Verve card to activate the app.

HOPE MOSES-ASHIKE