Nigeria's leading finance and market intelligence news report.

Telecom operators have slowest response time to customers in Africa

Consumers in West Africa have identified the telecommunication industry as the sector with the most unresponsive customer experience centres, according to a report by BrandsEye. The report which utilised a blend of artificial intelligence and human crowds to analyse 688,154 social media posts in three sectors from May to July, found that more than half…

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