OPay, a financial service company with a presence in Nigeria has reacted to an alleged video that resurfaced on social media platforms regarding fraudulent activities on some OPay Agent accounts.
According to the company, the incident in the purported video occurred over two years ago, on August 23, 2021, precisely, during which appropriate actions was taken with the relevant stakeholders to resolve the stated issues.
“Our attention has been drawn to a certain old video that resurfaced on some social media platforms regarding alleged fraudulent activities on some OPay Agent accounts.
“We wish to state that the allegations are dated and have been resolved in collaboration with all relevant stakeholders. We implore our customers and the general public to ignore and disregard the video and its content. We remain committed to protecting our users from any fraudulent activity or scam as customer data protection is our priority,” the statement reads.
The company stated further that from that point onward, the firm has periodically educated and sensitised its customers about account data security, encouraging them not to fall victim to malicious information, fraud, and scams.
“To further protect our users, we have taken significant measures to protect customer data and accounts by continuously upgrading our security system and adding extra layers of security measures such as BVN verification, and Face ID verification”, it noted.
The company said it has also provided 24-hour Customer Service to help customers resolve any issue.
“We wish to reiterate our unwavering commitment to protecting our users from fraudulent activity or scams as customer data protection is our priority.”
Meanwhile, Opay users have been in fear since the video surfaced, doubting the safety of the money in their account.
“If what I see is true, then I will remove all the money in my Opay and forward it to my access. I don’t have enough and am not ready to lose any this period,” Afamefuna Obi, an Opay customer said.
The company also assured customers that their money is safe with their wallet.