• Monday, April 15, 2024
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BusinessDay

Multiple fibre cuts shut out MTN customers from calls, data

MTN, FIRS in unending legal battle over fine

Multiple fibre cuts hindered MTN subscribers’ ability to make calls and browse the Internet for hours on Wednesday.

Funso Aina, senior manager of external relations at MTN Nigeria, confirmed this to BusinessDay. He said, “Our customers have been experiencing challenges connecting to the network due to a major service outage caused by multiple fibre cuts, affecting voice and data services.

“Our engineers are working hard to resolve with services gradually being restored in some areas.”

According to the Nigerian Communications Commission, mobile subscriptions on MTN rose to 87.04 million.

Fibre cuts are common in Nigeria and are mainly caused by vandalism and road construction. The Nigerian Communication Commission recently disclosed that the telecom industry spent N14 billion to fix 59,000 fibre cuts recorded between 2022 and 2023.

This is not the first time MTN customers will be experiencing a major service outage due to a fibre cut. On Valentine’s Day in 2023, local media reported that its subscribers could not call or access the Internet for hours.