Globacom, Nigeria’s second largest telecommunications operator is planning to revolutionize the sector with major investments in technology of the future which includes the use of cloud technology, deployment of Artificial Intelligence (AI), mobile money and others.
The company during a media parley in Lagos on Friday, February 1, 2019, revealed its plans to launch a series of digital products including, Glo Health; a digital health assistant, designed to help Nigerians access the best global healthcare, by connecting them with specialized doctors worldwide and allowing them to schedule appointments, track key health parameters and access information on common medical conditions directly through their phones. This new feature will be available in audio translation in all three major Nigerian languages (Igbo, Yoruba and Hausa).
Globacom is confident that the launch of its GLO TITI, the highly interactive and engaging artificial intelligence service, in a few weeks, will completely change customer experience.
The company which will be the first telecoms company to deploy this platform, says the AI platform will engage customers directly in English and Pidgin through voice and text and will assist them to get information on pressing issues. It will also support customers to choose the most convenient data and talk plan in both the prepaid and postpaid categories, resolve general and specific issues such as ballance enquiry/Value Added Service (VAS) and respond to customer enquiries 24/7 without any human interface.
Globacom will also be competing with the likes of Google cloud, iCloud and One cloud for market share, with the launch of its Glo drive. The Glo drive is meant to address the problem subscribers face with storing data, as it would offer limitless storage in the cloud.
Another product announced at the event is the Glo Entertainment Portal, a single point of access for all digital content through Glo Café which supplies premium content of top international labels.
It has over 2million local and foreign songs.
Bisi Koleoso, deputy chief operating officer, Globacom said; “We have invested massively in new technologies to introduce these products which we believe will redefine business, social and personal pursuits”.
Another of its new offerings is the Glo call connect service that allows subscribers with zero balance notify called subscribers through SMS and helps them stay connected even without credit or with low mobile phone battery charge. Similarly, the Glo world connect ensures that business executives stay connected to their offices regardless of wherever they may be around the world by offering affordable roaming data in 60 countries with over 6.4million WiFi hotspots worldwide.
The company also unveiled its new communication direction and its endorsement by world heavyweight boxing champion, Anthony Joshua. The endorsement contract with the world heavyweight boxing champion covers Nigeria and Ghana.
Koleoso said Globacom is committed to ensuring that Nigerians are not left behind in the march towards a digital world.
“Having ended 2018 on a very high note, retaining our position as the second largest operator with a remarkable 45.3 million subscriber base, we have resolved to further enrich customer experience on our network with these new offerings,” he said.
Jumoke Akiyode-Lawanson
