One of the fastest growing insurance companies in Nigeria, Allianz Nigeria Insurance plc has launched a new initiative called “The 60 minutes Revolution” which ensures that customers experience faster claims resolution within 60 minutes. It will no longer be business as usual as customers will now have their motor claims settled within 60 minutes given that they send all the required documents.
We understand that complete customer satisfaction is not solely about giving competitive rates or swift delivery of policy documents but also how quickly we can have claims resolved; how quickly we can help our customers get back on track, added Owolabi Salami, executive director.
Customers no longer have to worry about how long a claim will take or when they will get paid, It will only take us 60 minutes to have your claim resolved, what we require to enable us achieve this is a filled claim form, picture showing full view of vehicle and estimate of repair commented Adedoyin Dickson, head of Retail Claims.
Explaining further the rationale behind this initiative, Walter Bossman, chief marketing and strategy officer for Allianz Nigeria notes that “in a society as fast-paced as ours where every aspect of life seems to be competing for your attention, a delayed motor claim should not be on the list.Hence, our resolve to revolutionize the industry by making sure that our customers are not inconvenienced any further by paying their claims within 60 minutes”.
The Allianz Group is one of the world’s leading insurers and asset managers with more than 92 million retail and corporate customers. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 764 billion euros on behalf of its insurance customers. Furthermore, their asset managers PIMCO and Allianz Global Investors manage more than 1.6 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in their business processes and investment decisions, Allianz holds the leading position for insurers in the Dow Jones Sustainability Index. In 2018, over 142,000 employees in more than 80 countries achieved total revenues of 132 billion euros and an operating profit of 11.5 billion euros for the Group.
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