Customer CentriCity sparks up customer service with training video

In trying to address issues relating to customer service, both externally and in the workplace, Customer CentriCity Limited, an image, training and communication company, has launched the first in a series of soft skill training videos for corporates.

The launch of ‘Customer Service Training Video – Volume 1’, which is seen as an excellent way to communicate and help improve service delivery in Nigeria, is meant to addresses different aspects of customer services that are relevant to ensuring a paradigm shift in attitude, communication, internal customer service and service recovery.

According to Uloma Umeano, CEO, Customer CentriCity Limited, video as a teaching aid is already well known as one of the most experiential methods of learning, especially when teaching adults, as “our current compendium of videos present cases that can be used to teach on what is appropriate and acceptable. The cases provide opportunities for interaction where the facilitators and participants can go through and point out the necessary steps to take concerning various situations.”

She further said that the videos were compiled to meet the needs of trainers and participants across the country who need to have materials that they can relate with. “In the course of our training, we have recognised the need to create materials that the participants can relate with, scenarios of real life situations that people encountered almost on a regular basis,” she said.

The material, which is recommended for training consultants, course facilitators, private users, training departments and human capital development groups, has a structured content to address attitude, internal customer service, communication and service recovery. It will also be beneficial to service-oriented organisations and associations, and customer service conscious individuals.

Further explaining the reason behind the initiative, Umeano noted: “Passion has always been a trade mark of our training at Customer CentriCity Limited. We are always thinking up new ways to push ourselves further and give our participants a training experience that they will not forget in a hurry.”

The training video, with local content and local artistes, is also inclusive of a Training Manual meant to assist the training facilitator deliver exceptional learning experiences to the participants. The manuals are broken down to help the facilitator recognise and point out the salient point in each video.