In a bid to satisfy its customers, Travel and Logistics Centre (TLC) has opened a service centre at Century 21 Shopping Mall, Mega Plaza on Victoria Island, Lagos. The extension is believed will cater to the travel and service needs of Lagosians and by extensions, Nigerians whose daily transactions revolve around the island.
Speaking at a recent press conference in Lagos, Yinka Folami, CEO, TLC, stated that the extension was necessary as the company was posed to satisfy the needs of its customers wherever they were. “As a customer focused service agency, we understand that most of our potential customers spend their active man hours on the island and are many times in waiting, therefore the need to open another branch at Mega Plaza. We are therefore strategically positioned to support our Lagos Island clients beyond traditional ticketing,” he said.
Highlighting reasons why TLC should be patronised by travellers and tourist, Folami explained, “Imagine you took the first flight out of Lagos to Abuja, and you had scheduled your return for 2:30pm. Your meeting is now running late and you are not likely to be through by 2:30pm, let alone get to the Abuja airport. There are three things you could do; send someone quickly with change fee to the airline desk at Transcorp or wherever it is, or send someone to the airport, or call us and the change is done.
“Because you are our client, you can pay us on your return. So, we say to frequent flying individuals and corporate ‘lets take the domestic ticketing stress of you,’” he said.
It was gathered that TLC as a service provider, saddles itself with the responsibility to be as simple and as clear as possible on the value of services to clients in order for travellers to avoid needless complexities and pressure. So, rather than send drivers to the airport to buy domestic ticket, TLC makes the task resolved with an action as a SMS, a phone call or a mail.