• Tuesday, May 28, 2024
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BusinessDay

MNP: Consumer rights group wants telcos to focus on customer service

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Since the Mobile Number Portability (MNP) was introduced by the Nigerian Communications Commission (NCC) late last month, telecom companies have concentrated on wooing subscribers to switch to their networks, but the Consumer Rights Advocacy Network of Nigeria has mounted a campaign advising the telecom operators to concentrate on consumer services.

It advised each network to play by the rules and focus on the real customer issues. These, according to it, include quality of service – network congestion and dropped calls, customer service – response to customer queries and complaints, and tariffs – lower and affordable tariffs.

MNP allows consumers of one network to switch to another network, and still retain their number.

In a public campaign, the body also advised consumers to base their switch-over choice on good quality of service. “Say no to marketing comedy which seeks to divert attention from the real issues,” it warned.

Similarly, Steve Evans, CEO, Etisalat Nigeria, also advised consumers not getting better service to take advantage of the new policy, saying “Etisalat is pleased with the MNP and the NCC decision to flag off the policy in April, because it presents telecommunications subscribers in Nigeria with a chance to migrate to networks that have better service as they still have to retain their numbers.

“At Etisalat, we have been advocating for MNP and we are pleased with the NCC’s announcement of a kick-off date. MNP will empower customers and force operators to improve on quality of service. With MNP, the customers will be ultimate winner.”

The MNP commenced on April 22, this year.