Stanbic IBTC Bank launches Personal Teller Machine

In furtherance of ongoing drive to serve its customers better through excellent and innovative products and services, Stanbic IBTC Bank, a member of Stanbic IBTC Holdings Plc, has partnered NCR and introduced the personal teller machine (PTM), an innovative product that will allow customers perform full banking activities 24 hours of the day.

The bank said PTM will further enrich customers’ banking experience as it enables them perform banking operations such as account opening, cash deposit and withdrawal, cheque deposit and other general account enquiries like account balance, loan enquiries, card related services, among other functions, without having to use their debit cards.

The PTM was unveiled at a ceremony at the Idejo, Lagos office of the bank on November 23, 2015, to further burnish Stanbic IBTC’s leadership and innovativeness in the financial services industry. The Personal Teller Machine, according to NCR, is a device that offers customers the benefits of both self-service video banking and the branch teller experience combined in one solution. The PTM combines video banking collaboration and remote transaction processing banking technology embedded within the machine to give customers the choice of self-service or connecting with a remote teller in a highly personalized, two-way audio/video interaction. The machine’s interactive nature helps to close the ‘intimacy gap’ that is currently missing on the conventional automated teller machine (ATM).

Speaking at the unveiling ceremony, Executive Director, Personal and Business Banking, Stanbic IBTC Bank, Obinnia Abajue, said the partnership with NCR reinforces the bank’s commitment to take the industry lead in providing financial solutions that will help drive fulfilling banking experience while addressing the needs of existing and potential customers. He added that the PTM will ensure faster turnaround time, convenience, privacy, efficiency, and safety of banking transactions.

“The personal teller machine speaks to our market leadership, which is underscored by our ability to provide innovative financial solutions that help to enrich our customers’ banking experience. We are glad to tell our customers and Nigerians in general that full banking service is no longer constrained by time. The special features of the PTM ensure that customers will enjoy round-the-clock full banking service,” Abajue said.

The Managing Director of NCR, Elsayed Usama, said the company was delighted to partner with Stanbic IBTC for the launch of the innovative ITM. He said the choice of Stanbic IBTC Bank for the pilot rollout of the Interactive Teller is due in large part to its industry leadership in innovation, deployment of technology, security of its platforms, e-banking and its strong retail banking drive. “We are delighted to be partnering with a leading financial institution for the launch of this product. The partnership between Stanbic IBTC Bank and NCR is due to our shared value and vision to provide solutions to customers that will make their lives easier and create exceptional experiences,” Usama stated.

The provider said some of the special features of the PTM, which makes it distinctly different from the conventional ATM, include: its two-way video and audio technology, which allows the customer see, speak or interact directly with a virtual teller when initiating a transaction on the machine; signature pen and pad, which allows the customer to endorse and sign-off every transaction performed on his account; a scanner, which allows customers to scan small sized documents like utility bills, cheques and identity cards; and a camera, which is used to take the pictures of the customer using the machines as source of evidence or for the purpose of taking the customer’s photograph for account opening purpose.

A customer can withdraw above the maximum allowable daily ATM cash limit of N150, 000 from the PTM in the denomination of his choice and can make high value cash deposits into his account or the account of a third party, NCR said.

“Stanbic IBTC Bank will continue to leverage the rich heritage and proven expertise of the Standard Bank Group, to which Stanbic IBTC belongs, to deliver on its promises to customers and exceed their expectations in the provision of innovative and bespoke financial solutions to meet their needs,” Abajue said.

 

 Mabel Dima