Nigerian passenger threw used sanitary pads on our employees despite not having visa – Kenya Airways

Kenya Airways has explained how a disgruntled passenger threw used sanitary pads on its employees because the airline refused to provide accommodation for her, despite not having a Schengen Visa, which is a requirement for her to enter any European Union Country.

In a statement, the airline responded to a recent social media video showing a verbal exchange between the passenger and a Kenya Airways agent at the transfer desk in Nairobi (NBO).

According to the airline, “The guest was travelling from Lagos to Nairobi, Paris, and Manchester. On arrival in Nairobi for her connecting flight (Nairobi-Paris), it was discovered that she did not have a SCHENGEN Visa, which is a requirement for her to enter any European Union Country.

“She was offered an alternative to travel through London and onward to Manchester, which she refused. Upon further investigation, we have established that the video does not provide full context. Unhappy with this option, the guest demanded accommodation, which Kenya Airways does not provide in cases where boarding is denied due to visa requirements.

“It is the responsibility of passengers to ensure they have the necessary documentation for their journey. In a distressing turn of events, the guest resorted to inappropriate behaviour by removing and throwing three used sanitary pads at our employees,” the airline stated.

The airline noted that it strongly condemns such conduct, adding that while it remains committed to delivering exceptional service, it expects all interactions to be based on mutual respect.

“Our employees deserve to work in a safe and dignified environment, and we do not tolerate any abuse from our employees or guests. The incident has been reported and is under investigation by the relevant security agencies.

“We are committed to taking the necessary steps to ensure the well-being and safety of our employees and guests at all times,” Kenya Airways stated.

Earlier Tunde Moshood, SA Media & Communications to Festus Keyamo, the Minister of aviation and aerospace development states that its attention was drawn to several cases of inhuman treatment of Nigerian passengers in Nairobi by KenyaAirways

“A case of Ms. Omisore G. who flew from Manchester to Lagos, connecting-Man-CDG-NBO-LOS, only to be denied boarding in Nairobi on the 2nd leg of same ticket,” Moshood said.