FAAN begins installation of check-in, screening equipment at Lagos, Abuja airports
In a bid to address recent challenges in airport operations and facilitation management systems at the Murtala Muhammed Airport, Lagos and Nnamdi Azikiwe International Airport, Abuja respectively, the Federal Airports Authority of Nigeria, (FAAN) has commenced installation of the equipment.
In a statement issued by Henrietta Yakubu, general manager, Corporate Affairs, FAAN, she disclosed that the equipment required for addressing these challenges have arrived in Nigeria and are already being installed.
Yakubu added that an additional 15 security screening machines have been procured for immediate deployment to the General Aviation Terminal and Murtala Muhammed International Airport, Lagos and are also been installed already.
“The Authority is using this opportunity to appeal to all stakeholders to please bear with us while the installation would last, as all hands are on deck to ensure speedy completion of the project,” she added.
In the last two months, passengers experienced check-in delays as they waited in long queues before being processed to travel.
Passengers spent over an hour in queues as airlines check-in passengers manually as a result of a system outage that airport authorities have failed to resolve for two months.
BusinessDay’s findings earlier show that the Lagos International Airport has been operating manually because the Societe International Telecommunication Aeronautiques (SITA), which provides Common Use Terminal Equipment (CUTE), withdrew its services and the company, Arlington -RESA Airport Management Solution, which was supposed to replace SITA, was yet to install its own equipment to migrate airlines to the new system.
As a result, airline staff have been handwriting boarding passes and bag tags as some international airlines had to get an alternate option by using their own system and luggage printers.
Airlines have had to always send messages to their passengers asking them to arrive at the airport for their flight because they were experiencing check-in delays due to local system outages.