Leadway Pensure introduces initiative to ease customers experience

In actualising its quest of providing a seamless and convenient customer service experience, Nigeria’s foremost Pension Fund Administrator, Leadway Pensure PFA, has announced the introduction of Leadway Pensure Instant Service Assistant (L.I.S.A).

L.I.S.A., an artificial intelligence-powered virtual tech assistant, dubbed the ‘perfect superhuman assistant’, is designed to deliver immersive, seamless, innovative, and real-time support for customers to access services, make their pension requests and receive updates, all on the go.

Speaking on this innovation, Lanre Idris, managing director/CEO, Leadway Pensure stated that the introduction of L.I.S.A. reflects the organisation’s commitment to serving its customers exceptionally, leveraging disruptive and technology-enabled innovations for seamless, exceptional service delivery.

“Understanding the reality of the fast-paced world backed by a growing demand on brands and corporate organisations to provide real-time, convenient, and simple-to-use platforms for instantaneous and responsive engagement, we dug into our innovative capabilities to introduce the Leadway Pensure Instant Service Assistant (L.I.S.A.). This comprehensively researched and well-developed invention is a one-stop shop to access all our services at the comfort of our customers.”

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“With L.I.S.A., all the assistance our customers need, from pension updates, balance check-ups, the status of benefit payment, and changes in details, can be assessed from a hand-held device at any time, from any location. With this, customers no longer need to worry about waiting in the queue, getting stuck in transit, being held up at a contact centre, or putting a halt to their daily activity to access our wide range of services. Technology has made the world smaller, and we have leveraged the same to build L.I.S.A, the perfect, superhuman assistant for our enrolees”, he added.

“In the same vein, we also upgraded the Leadway Pensure Mobile App to bolster the provision of exciting benefits such as the programmed withdrawal process, which allows the customer to access retirement benefits in periodic sums; and the enbloc RSA payment type, which ensures customers receive funds as a whole at the programmed time.”

As a subsidiary company of the Leadway Group, Leadway Pensure P.F.A. is a top pension administration and fund management company for ambitious, value-driven people, corporate organisations, and federal and state institutions.

Leadway Pensure P.F.A. is built on professionalism and integrity among other core values, resulting in the organisation’s ability to provide customers and stakeholders with outstanding financial services that are effective and efficient.