Invent BPO, a business unit of Invent Alliance Limited, has unveiled a first of kinds virtual receptionist service for small and micro enterprises (SMEs) and individuals in the country.
Speaking during the inauguration in Lagos, Patrick Chukwudi Ogbonna, managing director, Invent Alliance, reveals that Invent BPO is a firm that focuses on using technology as an enabler for solving business and social issues.
According to Ogbonna, “The Virtual Receptionist Service was created to provide virtual assistant to clients without having them in house. This is a business to business (B2B) service targeted at SMEs.”
The target is to reach 100,000 SMEs in five years, Ogbonna notes, saying the Virtual Receptionist Service will help clients maintain contacts with their customers round the clock.
All calls, he notes, are recorded so the clients can listen to them whole or to relevant portion as required.
The technology enthusiast says the service is available in English and the major Nigerian languages – Hause, Igbo and Yoruba. There are also options for two foreign languages – French and Spanish.
“What we have done essentially is to create a platform where people can work from our call centres. Also, there are three categories: Bronze, Silver and Gold. It is a flexible service, so clients can upgrade or downgrade,” he states.
For the next one month, the Virtual Receptionist Service would be offered free for the first 100 customers to sign up regardless of the category, he says. This is to enable them experience the innovative service at no cost.
He describes the Virtual Receptionist Service as a bespoke service that can be customized to suit the client’s every taste. It also has the Telephone Conference element, which can be used for meetings and interviews with up to 20 participants connected simultaneously.
“The Virtual Receptionist is a cost-efficient loaded package that runs 24/7 and handles calls and emails. It can be used by hospitals, insurance companies, and indeed every business that wants to keep in touch with its customers,” he states.
SMEs make up the biggest section of the economy and would find this service revolutionary. He says Invent BPO is the first BPO to introduce the new, cost effective and exciting service in Nigeria.
To provide the service, the company is leveraging technology powered by Swift Telephone Network.
Also, as part of its corporate social responsibility (CSR), Invent BPO is offering special free counselling and legal services, which make up the Turn2Me campaign.
The free counselling service provides frontline mental health counselling those who may ordinarily not have access to such services. The firm is partnering with ElixirSalve Services for the service.
There are also issues around rights, so Invent BPO in partnership with AtLaw Solicitors to provide free legal services to enable people access quality legal counsel.
The free telephone legal counsel is provided by qualified Solicitors from AtLaw Solicitors. The Solicitors are providing the free telephone legal counsel as a pro bono legal service to give back to the society.
The legal service will focus on debt recovery, breach of contract, enforcement of fundamental rights, breach of promise to marry, dissolution of marriage among others. The counselling service is provided hand in hand with the legal service.