FG presents MDAS with IT service level agreement framework
The Federal Government, Thursday, presented the framework for information technology service level agreement to Ministries, Departments and Agencies (MDAS).
Presenting the instrument at the public sector consumer protection forum in Abuja, Kashidu Abdullahi, director-general, National Information Technology Development Agency (NITDA), said the draft was developed because of the wide scale failure of IT projects executed within the MDAS.
According to Abdullahi, the public sector consumer protection forum remained a platform “where public sector consumers and service providers share their challenges and recommend solutions for information technology service delivery.”
He, therefore, tasked the stakeholders on the need to actively participate by way of sharing ideas, articulating challenges, with a view to finding solutions at the end of the day.
This was as he disclosed that, prior to 2016 the NITDA did not have a service legal agreement (SLA), which he said was a subsidiary legislation that stipulates clear processes for issuance of regulatory instruments.
“The aim of this forum is to present the Framework for Information Technology Service Level agreement for MDAS and a platform where public sector consumers and service providers share their challenges and recommend solutions for information technology service delivery.
“The SLA framework draft document before our esteemed stakeholders is for your contributions and to seek your support for joint and successful implementation.