Management of the Abuja Electricity Distribution (AEDC) Plc at the weekend said it has flagged off the company’s Business Process Reengineering (BPR)
project. According to a statement released by Ahmed Shekarau, who is AEDC’s head of public relations and media, BPR is a two-year project geared towards instituting a
better work culture, greater productivity and improved customer service delivery.
The AEDC management also used the opportunity of the flag off ceremony to unveil its 76 employees who were selected as “Change Champions” and given the special task of driving the reform project. Speaking at the ceremony, Ernest Mupwaya, AEDC’s managing director/CEO, charged the company’s staff to strive for excellence in their respective
duties, while also enjoining them to ensure honesty, integrity and be “customer-centric” in line with the company’s values.
Mupwaya reminded the staff drafted for the project that they cannot continue to do things the same way and expect a different results, and that with the privatization of the power sector in Nigeria, customers’ expectations from the company were high, underscoring the need for all to adjust for improved service delivery. He particularly noted that the ranking of AEDC by the Nigerian Electricity Regulatory Commission (NERC) as the overall best performing distribution company in Nigeria in the third quarter of last year was a sign that it (AEDC) was on its way to emerging as a world class utility in no distant future.
This, the AEDC boss noted, was in line with the vision of its Board of Directors, stressing that it can sustain the ranking record with greater commitment by employees.
In her remarks, Clara Musama, coordinator of the Change Management Project, announced that in the first phase of the BPR project, which commenced in April 2016, 136 business processes were mapped, out of which 20 processes are totally new but are now ready for implementation.
She commended Tetra Tech, the US based consulting firm that took AEDC staff through the first phase of the project, and appealed to the Change Champions to be diligent as they take over implementation of the project in its second phase.
