As part of efforts geared at value creation for its individual and fleet buyers and move towards ensuring regular spare parts availability in the Sub-Sahara Africa, Ford Motor Company has commenced the shipments of Ford spare parts to Coscharis Motors and the entire region direct from the Company’s Parts Distribution Centre for Africa and the Middle East.
Ford’s new Parts Distribution Centre is now a one-stop shop for sub-Saharan Africa dealers, stocking parts from all of Ford production locations around the world. With this development, Ford Motor Company (FMC) intends to improve parts availability by expanding service of its Middle East Parts Distribution Centre to dealers in sub-Saharan Africa, getting parts to customers in the region more quickly than ever before.
Ford’s goal for the facility is to help expedite the delivery of parts to dealers throughout the region and improve customer satisfaction in this important region where sales of the vehicles are on the rise. The parts distribution centre is capable of stocking up to 50,000 unique types of parts or 6 million total pieces from all of Ford’s production locations around the globe.
Order to delivery time from the centre to dealers in sub-Sahara Africa will improve substantially with parts orders now arriving at dealerships in as few as 14 days. With more parts readily available, the Parts Distribution Centre will improve lead time for special order parts as well, reducing vehicles down-time for customers and fleets.
According to John Earp, the Ford Customer Service Division regional manager, Ford is committed to providing customers throughout the sub-Saharan Africa with exceptional customer service and an improved ownership experience. He said that by providing a one-stop resource for parts for clients, the automaker is demonstrating its commitment to customers’ service in the region.
The facility has begun servicing 25 countries and with the Sub-Saharan Africa launch, Ford’s facility now services more than 35 countries throughout Africa and the Middle East. Reacting to this development, Josiahiah Samuel, the group managing director, Coscharis Motors, saw this development as a welcome relief to all customers and applauded Ford Motor Company for such strategic intent and program.