Zoho’s new AI agents to aid business automation

Zoho has expanded the scope of Zia, its Artificial Intelligence with AI agents, Zia agents, agent studio, and agent marketplace to deliver unparalleled context and data-driven value to its customers.

According to Zoho, these solutions will empower enterprises to access, build, and distribute intelligent, autonomous digital agents across their organisations.

“For customers, partners, and developers looking to create their own agents, Zoho is launching Zia Agent Studio, allowing them to build and deploy customised agents with inherited skillsets, which can then be distributed through Zoho’s Agent Marketplace,” it said.

Zia Agent Studio will also offer no-code and low-code experiences for users to build autonomous agents with skills relevant to their specific needs. Users can also access a wide range of pre-existing Zia Skills, tools from across the Zoho ecosystem, data from a unified data platform, and a range of language models.

They can be deployed on any Zoho application and summoned using Ask Zia. Moving forward, Zia Agents will also be deployable in any third-party application. Additionally, Zia Agents with complementary skills can be combined using Zia Agent Studio, creating a single agent capable of cross-functional work.

“Utilising Zoho’s deep engineering expertise, its data centres, and shared data model, we will develop powerful and usable solutions that drive customer value while retaining our commitment to customer flexibility and data privacy,” said Sridhar Vembu, Zoho Corporation’s co-founder and chief scientist.

Zoho’s AI journey started in 2015 with the launch of Zia, its foundational AI facilitating all intelligent and contextual actions across the company’s ecosystem of apps. Zia possesses a vast and diverse skillset.

It then launched Ask Zia in 2018. Ask Zia has developed into a system-wide conversational assistant that helps employees work smarter and accomplish tasks more effectively. Zoho’s unified data platform powers it and will be contextually embedded across all applications. With over 850,000 customers globally, Zoho’s AI solutions are informed by a vast range of functional data.