Union Bank goes ‘Uber’ style with new mobile app

Union Bank has unveiled a plethora of digital banking solutions aimed at improving the lifestyle of customers by providing convenient, easy and secure banking.

The unveiling took place at an interactive event which held recently in Lagos state.

Among the digital offerings is the ‘Locate an Agent’ feature on the bank’s new mobile app. The feature borrows heavily from the Uber concept of locating a driver. Customers of the bank can locate a Union Bank sales agent and request cash pick up or withdrawals.

The bank agents can also open accounts and assist customers with other banking services at a location convenient for them.

Folorunsho Orimoloye, head Alternative Channels, Union Bank, explained during the launch that the bank is committed to improving the lifestyle of customers by providing convenient, easy and secure banking

“As a customer-centric bank, Union Bank is investing heavily in improving the lives of our customers through technology and easily-accessible platforms. The introduction of digital services such as ‘Locate an Agent’ highlights our commitment to creating smart products and services that make banking simple for them,” Orimoloye said.

The Bank in a statement released to BusinessDay said the ‘Locate an Agent’ will target especially small business owners who need to bank their earnings daily. Such customers, it said, have often expressed frustration about their inability to deposit daily cash or the hallenge of having to rush to banks to ensure they make deposits before the end of the banking hours.

“The new feature on the mobile app therefore combines digital banking and agency banking to create a solution that meets their needs for convenient banking at a location that suits them,” the statement noted.

Other features of the new mobile app include the ability to open a new Union Bank account, access to a mini account statement, lifestyle features like news updates and weather forecast and other standard transactions.

There is also the ATM locator which the bank is hoping will change the game in the industry. The feature goes beyond the standard ATM locators’ features as it enables customers find an ATM but one that has cash in it.