Smile communications Nigeria has assured its customers of the security and safety of connectivity on its network.
Acknowledging that some of its customers devices were affected by malware believed to have been instigated by Jisatsu, Smile Nigeria noted that the bulk of customers on its network were unaffected by the malware as a result of its timely identification of the malware activities through its firewall.
Smile Nigeria nonetheless says it regrets any inconvenience caused by the incident over the weekend and advised customers that have noticed any service disruption to contact the nearest Smile shop or call the call Centre for prompt attention and solution.
In a statement, the company reassured its teeming customers that it has always adopted the best technologies in enhancing its network infrastructure so as to withstand any attack.
The quick response from Smile and its willingness to support customers on its network who experienced service disruption due to the malware has received commendation from industry analysts.
Funsho Akomde, secretary of Business Renaissance Group (BRG), commended Smile for its swift response and willingness to stand by its customers at all times.
In a similar view, Smart Egbuchalam, president of The Telecoms Collective, noted that the robustness of the cutting edge technologies deployed by Smile ensures for its unmatched data quality, voice clarity and overall network integrity. He however, advised the company to always be wary of the antics of hackers who have insatiable appetite for destruction.
Jumoke Akiyode-Lawasnson
