SIMBA Infrastructure, provider of business-to-business (B2B) technology infrastructure solutions in Nigeria, in alliance with AVAYA, global leader in products, solutions and applications for business communications, have explored the future of intelligent communications experience and its impact on digital transformation.
The general consensus at the Avaya innovation day forum recently organised by both companies was that businesses need to leverage technology and upgrade digital skills in order to enhance customer experience and fulfilment.
The event which took place in Lagos, had in attendance, IT professionals and industry experts who provided insight to the needs of businesses in Nigeria in building connected experiences required for effective digital transformation.
Avaya and Simba showcased a variety of new products including its flagship cloud based social media product called Avaya Ava. It is a cloud-based messaging- agnostic solution that offers artificial intelligence (AI) capabilities for social messaging integration. Other products include the enhanced Avaya Equinox Softphone, Avaya Vantage Video Phones, Chatbot and several other solutions for work collaboration and secure video conferencing.
Speaking at the event, Sanjay Vaswani, the executive director of Simba Infrastructure, assured Simba customers and other participants of the organisation’s full commitment to providing unique IT services across the lifecycle of business operations.
“As an Avaya exclusive partner in West Africa, Simba Infrastructure has achieved the competency to provide matchless IT services around the Avaya solution portfolio. We deliver customised communication infrastructure solution to our valued customers and provide strategic partnership to Avaya in the digital transformation journey,” he said.
Also speaking at the event were top executives from Avaya including Omar Fahnbulleh, Elie Turquieh and Puthanpura, Vinod Kumar who spoke extensively on the several impacts of digital transformation on business re-engineering. They emphasised that digital transformation was a key factor in accelerating experiences and business growth through the adoption of mobile digital services, enabling next generation interactions and driving change in customer experience.
In attendance at the event were key executives from several top tier financial institutions including Stanbic IBTC Bank, UBA, GT Bank, Keystone Bank and other sectors like Telecoms, Oil Gas, Health and Pension organisations.
Simba Infrastructure, a member of the Simba Group is a Diamond partner of Avaya in Nigeria.
Jumoke Akiyode-Lawanson
