Paystack has launched a completely redesigned dashboard powered by Artificial Intelligence (AI), marking the company’s first major dashboard rebuild in 10 years as it pushes to simplify business operations for more than 300,000 merchants across Africa.
The Nigerian fintech company said the new dashboard introduces an AI-powered Command Centre that allows businesses to ask questions in plain language and receive instant answers based on their Paystack transaction data.
With the new system, merchants can ask questions such as “Why is revenue down this week?” or “What happened with this transaction?” and receive responses in text, tables, or charts without manually searching through multiple pages.
The company said the dashboard was rebuilt from the ground up after 10 years to make business management easier as AI becomes more important in daily operations.
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According to Dara Assim-Ita, senior product designer at Paystack, who led the project, businesses no longer want dashboards that only display data but systems that can provide direct answers quickly.
Assim-Ita said many merchants lose time navigating complicated tools that were originally designed mainly for reporting purposes.
“Businesses don’t come to their dashboard because they want to click through pages. They come because they have questions. Over the last decade, we have seen firsthand how much time merchants lose navigating tools that were built to display data rather than deliver answers.
“With this rebuild, we have changed that. Merchants can now simply ask ‘What happened with this transaction?’ or ‘Why is revenue down this week?’ and get a direct answer. The goal is to make the Dashboard feel less like a static reporting tool and more like an intelligent command centre – one that helps merchants understand what’s happening, find what they need faster, and make better decisions,” the senior product sesigner at Paystack, stated.
She explained that the goal of the redesign was to make the dashboard feel more like an intelligent command centre that helps businesses understand what is happening in real time and make better decisions faster.
The AI feature is embedded directly into the dashboard instead of existing as a separate chatbot or assistant. Paystack said the system combines GPT models, structured data retrieval technology, and visualisation tools to deliver responses in the most useful format.
Beyond AI integration, the company also simplified the dashboard structure by reorganising navigation into two major sections — Payments and Products — making it easier for merchants to access services as the platform continues to grow.
The redesigned dashboard also introduces full mobile functionality, allowing users to access every feature on smartphones and tablets, alongside desktop devices. A dark mode option has also been added.
Paystack said the rebuild was supported by its internal design system known as Pax and backed by a new service called Project Canvas API, which manages conversations, connects to AI model providers, and interacts with Paystack’s existing systems.
Because the dashboard processes sensitive financial information, the company said it introduced additional safety and compliance protections before launch.
According to the company, responses generated by the AI system are tied directly to verified merchant data and screened against security and compliance requirements.
Paystack also disclosed that it worked closely with its Data Protection and Privacy team, completed a Data Protection Impact Assessment, and carried out extensive adversarial testing before making the product available to merchants.
Assim-Ita said the company believes AI will increasingly become part of how businesses operate globally and that Paystack wants African merchants to benefit from that transition early.
“We are at a point where artificial intelligence is rapidly becoming integral to how businesses operate, and Paystack is committed to being on that curve for our merchants. The most powerful application of AI disappears into the work people are already trying to do, and that was the design principle behind this,” Assim-Ita added.
The company said the direction of the new dashboard was shaped by merchant research, including direct customer feedback and testing on how businesses prefer to search for information.
The current release mainly focuses on Paystack’s core payments modules, while additional products are expected to move into the new dashboard architecture over time.
Founded to simplify payments for African businesses, Paystack currently serves more than 300,000 organisations, including startups, enterprises, and government agencies across Nigeria, Ghana, South Africa, Kenya, and Côte d’Ivoire.
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