ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, is deepening its presence in the country with plans to establish three additional Business Process Outsourcing (BPO) Call Centres as well as other innovative service offerings – ISON Technologies and ISON Investments. The technology company offers enterprise customers systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end Information Technology (IT) services. The company has committed to setting up four state-of-the-art facilities in Ibadan, Abeokuta, Ilorin, and Kano. ISON also plans to employ about 4,000 employees in these call centers with an additional investment of $20 million this year. Since its establishment in Nigeria, Africa’s largest economy, ISON has employed 1,300 people, of which 99 percent are Nigerians. The company’s critical clients in Nigeria include Airtel and AIICO.
Pravin Kumar, global chief executive officer of ISON BPO, commented on the company’s expansion plans in Nigeria. “Nigeria has a huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce. “One of our visions for Nigeria is to upskill and develop local human talent thus enabling the country become an Offshore Call Centre hub which will add significant value to our customers, internally and externally. It should not be difficult to create 25,000 jobs in 1 to two years in this space and generate export revenue of around US$ 400 million in same. It can then grow from there.” ISON Group is registered in Africa and has presence in 25 Sub-Saharan African countries. ISON BPO, which provides Call Centre Outsourcing services, has over 7,000 employees across 12 countries, in which 4,500 employees are in 10 countries in Sub-Saharan Africa (SSA).
ISON BPO is the largest BPO Company in Sub-Saharan Africa (SSA). Some of the countries ISON BPO operates in includes Kenya, Nigeria, Rwanda, Tanzania, and Uganda. In 2015, the technology company plans to add nine more centre with an additional 5,000 employees in this region. Ramesh Awtaney, chairman, ISON Group, said, “Unlike most BPO and Tech service companies which take work and jobs to IP, we have pioneered reversing the trend by taking the IP to the work without compromising on world-class quality. “As part of our core strategy, we have invested in developing local systems and empowering local talent to foster a better future for the African continent. We do not outsource local work outside of Africa.” ISON Technologies is equally a Pan African Outsourcing player, providing end to end IT services and solutions across Africa, Dubai and the Middle East (ME).
ISON Innovation and Investments (I3) focuses on driving consumer internet businesses in Africa. Through this initiative, the technology company is also embarking on a new journey to help entrepreneurs from the internet fraternity.
Collectively, ISON Group has on ground presence in 25 African countries as well as the Middle East, and ASEAN regions. The ISON Group offers BPO services through ISON BPO. The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) services through local presence and on-shore/remote support, leading to superior customer experience, highly satisfied customers and growth in business. The services are offered to all business sectors including Telecoms, Retail, Aviation, Government, Oil & Gas, Banking and Financial Services. ISON BPO has excellent Call Centre facilities around the world including one in Ibadan and plans to recreate the same standards everywhere in Nigeria.