First Bank deepens innovation in financial service with robotic customer assistant

First Bank has launched a Humanoid Robot in it’s state-of-the-art self-service branch at Adetokunbo Ademola VI, Lagos called Digital Experience Center.

Humanoid robots are professional service robots built to mimic human motion and interaction. They provide value by automating tasks in a way that leads to cost-savings and productivity.

The first industry-led robot according to the bank is equipped with Video Banking and Artificial Intelligence (AI), taking on the role of a friendly branch staff and can engage customers in conversations as well as through a touch screen strapped to his chest.

The services performed by the robot include responding to customer enquires on cash deposits, withdrawals and ATM cards, aids complaint management as customers can log a complaint via QR with feedback generated within the advised time, keeps customers up to date with happenings about the bank including products launch and upgrades designed to strengthen the customer experience and satisfaction.

Adesola Adeduntan, CEO of FirstBank Group, commenting on the initiative said, “the addition of the Humanoid Robot to our state-of-the-art Digital Experience Centre
represents a purposeful stride towards transforming the banking landscape in the country and further showcases the priority we give to innovation within the Bank.

“With its advanced capabilities, the robot is designed to elevate the quality of our customers’ lives in today’s rapidly evolving digital world. Our unwavering dedication to delivering unparalleled banking services remains steadfast, as we leave no stone unturned in innovating to fulfill our customers needs.”

The bank explained that the introduction of the Humanoid Robot is among the phased configuration of the Bank’s state-of-the-art digitally led self-service branch called Digital Experience Centre, launched in
December 2021, adding that another robot will also be deployed in the Bank’s next and second Digital Experience Centre, soon to be announced in the coming months.

Meanwhile, the bank added that the robot is a one-stop point to keep customers informed about the Bank as It also effectively manages customers accounts.