Fidelity Pension Managers is set to launch its mobile app and has ambitions to make it very interactive with features which are user friendly and encourages feedbacks from clients.
The company disclosed this during an interactive forum with customers in Lagos on Thursday, 30 March 2017.
According to Vincent Osondu, head of ICT, Fidelity Pension Managers, FidApp creation process was a bit late in coming because the company wanted to study the best trends in the market and come up with a quality innovation.
Osondu stated that the general notion that pension was for the older generation usually make young people hesitate when the issue is raised. With FidApp, he said, young people will experience the “fun” in planning their retirement.
“We want our mobile app to be the WhatsApp of pension. FidApp is easy to use, fast and reliable. Users can use it to check their balance, their profiles, balance etc,” Osondu said.
The app will first be released to Android phone users. Other platforms will follow as soon as possible. It will also be upgraded regularly to improve users’ experience.
Amaka Andy-Azike, managing director and chief executive officer of the company said the forum was important as it provided a platform for the pension administrators to interact with the customers and obtain feedback regarding the company’s operations.
She also noted that Fidelity Pension Managers was committed to making pension products easy and accessible.
“As partners, it is our collective responsibility to ensure that the Nigerian worker receives his or her pension upon retirement in a timely, easy, efficient and valuable manner for the benefit of all involved,” Andy-Azike said.
The launch of the mobile app is expected in a few weeks however customers will be getting it in batches.
Ibrahim Kaya, group head, Business Development, Fidelity Pension Managers said pensioners that are managed by the company enjoy higher return on investment (ROI), better quality service, retirement advisory from tested proven professionals and reliability.
With N2.1 billion in paid off capital, Kaya said customers can be assured of the safety of their funds. By adopting technology, the company is also keeping employers accountable by ensuring that customers are alerted as soon as their funds are remitted. Customers also receive e-statement which keeps them in the loop of how much has been deposited and their employers’ regularity in remittance.
Vincent Osondu announced that customers who attended the forum are free to download the mobile app, FidApp, into their phones giving them the privilege to use is ahead of the formal launch.
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