Lagos, 10 February – Avon HMO, a leading health management organisation, has announced the launch of its AI-powered chatbot, Ava, designed to offer swift and efficient customer service support to its members. The chatbot— the first of its kind in the managed care space—is available 24/7 on WhatsApp.
According to company representatives, Ava is equipped to help both existing subscribers and potential members with day-to-day requests such as purchasing or renewing health plans, confirming member IDs, verifying primary healthcare providers, and checking health plan benefits. In addition, subscribers can verify their dependents’ IDs, request drug refills, and access many other features specifically designed to simplify their healthcare experience.
Speaking about the launch of Ava on WhatsApp, Osa Imasogie, CEO of Avon HMO, said,
“Technology adoption is embedded in our company’s DNA, and Ava, with her intelligent personality, will provide customers with instant feedback as they make enquiries and manage their health plans. Our customers are at the heart of our business, and we are committed to matching our words with action. In today’s fast-paced world, where quick responses are essential, our aim is to make managing a health plan and accessing care seamless for both our existing and potential members.”
Highlighting the advantages of using the chatbot, Opeoluwa Adeola, Group Head of Customer Experience at Avon HMO, noted that Ava is remarkably intuitive and engages customers in the warm, friendly manner for which the company is known.
“Although Ava is powered by artificial intelligence, users who interacted with the chatbot during the beta testing phase often did not realize they were conversing with AI—thanks to its natural, responsive manner. As we move forward, we will continue to gather feedback and make improvements for the benefit of our clients.”
With Ava, Avon HMO further cements its position as an industry trendsetter in technology adoption. In 2016, it became the first HMO in Nigeria to launch online health plan subscriptions, offering people the opportunity to subscribe to and pay for health plans using their mobile devices.
Focusing on the future and driven by a deep understanding of evolving customer needs, Avon HMO is continually innovating. By strategically expanding access to digital health services, reducing the cost of care, and fostering trust in digital healthcare platforms, the company aims to enhance the patient experience and improve overall service delivery.
About Avon HMO
Licensed in 2012, Avon Healthcare Ltd., (Avon HMO) is a leading health management organization providing healthcare plans and other healthcare services to all Nigerians – individuals, families, groups, companies, and communities. In 2016, Avon became the first HMO in the country to serve the retail market with an array of health plan options, offering everyone the opportunity to subscribe and pay via their mobile devices. By providing broad access to quality healthcare products and services, Avon is empowering Nigerians to live healthier, fuller lives.
Avon HMO is a subsidiary of the Heirs Holdings Group, an African proprietary investment company driving Africa’s development through long-term investments in key sector.
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