Six weeks after its launch on March 27, the heavily anticipated National Single Window (NSW), a national shipping portal introduced to centralise trade documentation, is facing mounting criticism from operators who say it has lengthened clearance timelines and increased import costs rather than cut them.
A dozen importers and freight forwarders who spoke to BusinessDay said uploads and approvals for key documents like the Standard Organisation of Nigeria (SON) and the National Agency for Food and Drug Administration and Control (NAFDAC) perm
