Many bank customers have expressed curiosity and fascination about what powers the quick replies they get on messaging apps and, some of the time, friendly assistance they receive from digital banking platforms. These are AI chatbots — intelligent digital systems that simulate human conversation through text for tasks like customer service. Some customers find it fascinating to naturally converse with an AI chatbot, on a wide range of topics that one could almost forget they are not human. This is not to say, though, that many ‘old school’ men
Many bank customers have expressed curiosity and fascination about what powers the quick replies they get on messaging apps and, some of the time, friendly assistance they receive from digital banking platforms. These are AI chatbots — intelligent digital systems that simulate human conversation through text for tasks like customer service. Some customers find it fascinating to naturally converse with an AI chatbot, on a wide range of topics that one could almost forget they are not human. This is not to say, though, that many ‘old school’ men
