There is an enduring truth that has shaped modern management for more than half a century: what gets measured gets managed.
The metrics an institution chooses to monitor gradually become the priorities around which decisions are made. Measurement does not merely record reality; over time, it help
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Hani Okoroafor
Dr Hani Okoroafor is a global informatics expert who advises corporate Boards in the public and private sectors. His multidisciplinary consulting practice operates in Europe, Africa, North America and the Middle East.