“A patient man will cook a stone and eat it.” — Swahili Proverb, East Africa
In a world obsessed with speed, it is easy to forget that customer service is not a department; it is capital. The Swahili proverb reminds us that patience and consistency, even when outcomes take time, will eventual
```
Members Only
Login or create an account to continue
This article is available to registered BusinessDay readers. Please login if you already have an account, or create a new account to continue reading.
New to BusinessDay? Register now and start reading.
```
