New aviation law: Passengers to get a refund on delayed flights - NCAA

Musa Nuhu, the director-general of Nigeria Civil Aviation Authority, (NCAA) has said that Nigeria Civil Aviation Regulations (Nig.CARs) 2015 which is being amended guarantees that passengers get full refunds when their flights are delayed or cancelled.

Nuhu who waded into the two-day warning strike and pleaded with labour unions to suspend the action explained that airfares refund during flight delays or cancellations have been factored into the ongoing amendment of the Nigeria Civil Aviation Regulations (Nig.CARs) 2015.

The DG disclosed this during an interview on Sunrise Daily live broadcast by Channels Television monitored in Lagos on Tuesday, April 18, 2023.

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He said has convened a series of meetings with the unions, starting from April 16, 2023, and another on Tuesday, April 18, 2023, with the Salary and Wages Commission along with all aviation agencies’ chief executive officers and their heads of the finance department.

However, the meeting with the Salaries and Wages Commission was said to be for the examination of their various account books with a view to determining whether or not the increase in salaries being demanded by the unions could be accommodated in their various internally generated revenues (IGRs).

He said the outcome of this meeting would be forwarded to the head of the service of the federation for consideration and approval.

Aviation workers’ unions on Monday, April 17, 2023, embarked on a two-day warning strike that grounded activities in airports around the country.

Ifeoma Okeke-Korieocha

Ifeoma Okeke-Korieocha is the Aviation Correspondent at BusinessDay Media Limited, publishers of BusinessDay Newspapers. She is also the Deputy Editor, BusinessDay Weekender Magazine, the Saturday Weekend edition of BusinessDay. She holds a BSC in Mass Communication from the prestigious University of Nigeria, Nsukka and a Masters degree in Marketing at the University of Lagos. As the lead writer on the aviation desk, Ifeoma is responsible and in charge of the three weekly aviation and travel pages in BusinessDay and BDSunday. She also overseas and edits all pages of BusinessDay Saturday Weekender. She has written various investigative, features and news stories in aviation and business related issues and has been severally nominated for award in the category of Aviation Writer of the Year by the Nigeria Media Nite-Out awards; one of the Nigeria’s most prestigious media awards ceremonies. Ifeoma is a one-time winner of the prestigious Nigeria Media Merit Award under the 'Aviation Writer of the Year' Category. She is the 2025 Eloy Award winner under the Print Media Journalist category. She has undergone several journalism trainings by various prestigious organisations. Ifeoma is also a fellow of the Female Reporters Leadership Fellowship of the Wole Soyinka Centre for Investigative Journalism.