NCC ranks third among top-performing federal agencies in 2026 Public Service Reform Assessment

The Nigerian Communications Commission (NCC) has emerged as one of the top-performing agencies of the Federal Government, ranking third in the 2026 Public Service Reforms Performance Assessment conducted by the Bureau of Public Service Reforms (BPSR).

The assessment evaluated Ministries, Departments, and Agencies (MDAs) based on key governance and reform indicators, including the Self-Assessment Tool (SAT), Freedom of Information (FOI) Compliance Score, Fiscal Transparency and Integrity Index, and official website performance.

The Nigerian Investment Promotion Commission (NIPC) and the Nigerian Export Promotion Council (NEPC) secured the first and second positions, respectively, placing the NCC among the leading institutions recognised for driving public sector reforms and improving service delivery.

The annual ranking, which covers MDAs across federal, state, and local government levels, aims to identify institutions demonstrating strong commitment to transparency, accountability, efficiency, and citizen-focused governance.

Abraham Oshadami, executive commissioner, technical services, Nigerian Communications Commission, who represented Aminu Maida, executive vice chairman and chief executive officer of NCC, said the recognition reflected the commission’s continued reform efforts.

Oshadami noted that the award was an indication that the NCC’s initiatives aimed at strengthening transparency, accountability, and consumer protection within Nigeria’s telecommunications sector were gaining public recognition.

“For our telecommunications consumers, this recognition reflects ongoing efforts to strengthen service quality, transparency, and responsiveness across the sector,” he said.

He added that the assessment outcome reinforces the need for the Commission to continue implementing policies that improve customer experience and build confidence in telecom services nationwide.

Over the past two years, the NCC has introduced several reforms targeted at improving accountability and service quality in the telecommunications industry.

These include the rollout of the National Coverage Map, which provides information on network availability and performance across the country, and the publication of Quarterly Network Performance Reports.

The commission has also directed telecom operators to adopt clearer tariff communication practices to help consumers better understand service charges.

Operators are also required to comply with updated Corporate Governance Guidelines that promote stronger accountability and operational standards.

The NCC has also increased the proactive release of industry data, providing the public with timely information on telecom sector activities while promoting greater transparency.

Dasuki Arabi, director-general of BPSR, said participating MDAs showed commitment to public service reforms, transparency, and open governance.

Arabi said the annual assessment and awards programme serves as a platform to recognise institutions that demonstrate measurable progress in implementing reforms and improving service delivery.

The 2026 evaluation expanded beyond website performance to include broader governance and reform indicators.