Integrity and operational excellence have been our culture over the decades. These core values effortlessly exude from our competent and reliable crop of professionals who serve passionately as the Leadway dream team. In commemoration of our 50th anniversary, we chronicle inspiring testimonials from our very own people. Meet Mr. Fidelis Aitan, Associate Director/Head of General Business Retail North
I joined Leadway Assurance as a newbie in the insurance industry (March 2017), and coming from a different professional background, I had a layperson’s understanding of what insurance was. Was it challenging at first? Yes, it was but with time, I began to understand how important insurance was for not just me, but every Nigerian.
I learnt that the core objectives of insurance are wealth creation, financial stability, and assets protection. I also discovered that owning an insurance cover is not an obligation but a responsibility. From then on, I saw insurance in a whole new light; an endeavour beyond a job, but a movement to be advanced everywhere.
In Nigeria, insurance penetration has remained between 0.3 to 0.4 per cent for many years, but there has been steady growth. The adoption of insurance, especially for people in the North of Nigeria, has not been an easy task. As a market leader, Leadway Assurance has had to provide education, consistently so people can understand that insurance is the number one risk management and wealth creation package they need.
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So far, with the numbers of testimonials and feedback I have gotten from clients, I can confidently say, we are doing a reasonably good job in propagating the insurance advantage message. This progress has been majorly driven by Leadway Assurance’s reputation in prompt claims payment and has played a significant role in the adoption of insurance in the Northern region.
It is noteworthy to understand that the Northerners are mostly hardworking and illustrious. They are also firm believers in personal integrity. Our people over here want to know they can trust their insurer; they want to see integrity and service in even the minutest transaction.
Leadway’s Prompt Claims payment policy has been the bedrock of the company’s business since 1970. The company has now paid over N136billion in Claims in the last six years alone. In the words of Paul Hawken, “Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them.” Interfacing with numerous customers daily, in a company run by highly constructive and customer-dedicated leadership, has been a smooth ride. Whether as a staff, client, broker or stakeholder so long as you are in partnership with Leadway Assurance, you are assured happiness and prompt service. It is exemplary and inspiring!
At the Leadway Annual General Meeting in May, the Managing Director, Mr. Tunde Hassan-Odukale reaffirmed the company’s commitment to insure happiness. He said, “I am proud that we have transmitted the principle of devoted customer-focus into a five-decade legacy that would continue to be the compass with which we steer the next half-century of operational excellence.
“With our balance sheet strength and technological innovations, we are confident of maintaining market leadership, whilst deepening insurance penetration to our youthful African population.”
It is credible to say that even in 50 years to come, insuring happiness for our stakeholders would still be a seamless motion of our ethos. It is one of the reasons why its numerous stakeholders respect Leadway. As my customers up North and I join in celebrating 50 years of integrity and operational excellence, I remain resolute to the movement of spreading happiness in a region in needs of love and financial protection.
For more information on how you can be part of Leadway Assurance, reach out to their professional advisors via the company’s virtual communication channels – 08134892145, Social Media handles @LeadwayAssurance on Facebook & Instagram and @Leadwayinsure on Twitter or send an email to [email protected]. You can also request a call back from an experienced insurance advisor by visiting www.leadway.com/call-me
