Firm bets on technology to restructure travel, logistics services amid industry concerns

Indigenous travel company, Kiakiago Travels, has disclosed plans to leverage technology and a customer-focused model to restructure Nigeria’s travel and logistics services, citing persistent inefficiencies in the sector and growing concerns over service delivery standards affecting Nigerian travellers.

The company said the move is aimed at addressing long-standing gaps in the travel ecosystem, particularly challenges linked to coordination failures, delayed customer support, and inconsistencies in travel documentation handling by external service providers.

Speaking at the unveiling of its new brand ambassador in Abuja, Abiola Bakare, General Manager of Kiakiago Travels, said the current structure of travel facilitation has often left Nigerian travellers underserved and poorly supported in global mobility systems.

“We believe Nigerians should no longer be treated as secondary participants in global travel systems. This is about ownership, dignity, and efficiency. Indigenous companies must begin to play at the highest level of the travel and logistics industry,” Bakare said.

According to him, Kiakiago Travels, a registered Nigerian company (RC 1638134), provides services including flight bookings, hotel reservations, visa processing, travel insurance, curated holiday packages, and corporate travel solutions, with operational presence in Lagos, Abuja, and Kano.

Bakare explained that the firm operates a dual structure comprising Business-to-Consumer (B2C) and Business-to-Business (B2B) platforms, designed to serve both individual travellers and institutional clients.C

He noted that the B2C arm enables direct customer access for bookings and travel services, while the B2B platform supports travel agencies and corporate partners through bulk booking systems, negotiated fares, and account management services.

He added that the company’s restructuring strategy is anchored on accessibility, affordability, and innovation, with a strong focus on digital transformation aimed at reducing friction in travel planning and execution.

“Travel is no longer a luxury. It is a necessity for education, business, tourism, and personal development,” he said. “Our goal is to make it stress-free, reliable, and proudly Nigerian in execution.”

At the event, Kiakiago Travels unveiled music and film icon Abdulwaheed Bello, popularly known as JJC Skillz, as its brand ambassador, describing the partnership as part of a broader effort to merge travel innovation with cultural storytelling.

Bakare said the collaboration reflects the company’s ambition to connect commerce, creativity, and cultural identity in reshaping Nigeria’s travel experience.

In his remarks, JJC Skillz stressed the importance of ensuring that Nigerian identity is positively projected globally, noting that travel and culture remain closely linked in shaping international perception.

“This is about representation and responsibility. We must continue to show the world the richness of Nigerian culture while also ensuring Nigerians are supported wherever they go,” he noted

The company added that the collaboration forms part of its broader strategy to reposition travel as an accessible and reliable service across all income groups, while deepening its role in Nigeria’s evolving travel and logistics industry.